Housekeeping Assistant Supervisor

We are currently looking for a Housekeeping Assistant Supervisor to join our team!

Full Time (Morning, Evening, Weekend Availability).

401K, Medical, Dental. Vision

$19.00-$22.00 Hourly

Job Summary: The Housekeeping Assistant Supervisor is responsible for ensuring efficient operations of the Housekeeping Department in the absence of the Supervisor, as well as assisting in supervising the entire Housekeeping Department including rooms, public areas, and laundry room in the absence of the Supervisor. The Housekeeping Assistant Supervisor will work alongside the Housekeeping Supervisor to ensure room cleanliness, presentation standards, and deadlines are met.

Daily Operations: The Housekeeping Assistant Supervisor is responsible for assisting the Housekeeping Supervisor with ensuring daily operations are completed as pertaining to the Company standards; the Housekeeping Assistant Supervisor is expected to delegate tasks to Room Attendants and other staff assisting with daily housekeeping duties in the Housekeeping Supervisor’s absence. Daily operational responsibilities include, but not limited to, the following:

• Monitor and direct all housekeeping personnel in the absence of the Housekeeping Supervisor
• Inspect sleeping and meeting rooms when appropriate and inform Rooms Technician of any issues
• Adjust, if necessary, employee schedules according to the business forecast, payroll budget guidelines and productivity requirements
• Conduct daily briefings with Room Attendants to provide updates on ongoing resort operations and provide room assignments for completion during their shift
• Ensure guest privacy and security
• Motivate, coach, counsel and discipline all housekeeping personnel when necessary
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments
• Coordinates availability of rooms with Front Office Manager, Group Services Coordinator, and Operations Manager by utilizing the property management system with room status updates
• Conducts continual inspections of sleeping rooms, meeting rooms, and public areas to determine the resorts overall level of cleanliness; performs follow-ups
• Strives to reduce accidents and/or errors within the department
• Supervises all scheduled rotational and special cleaning programs
• Monitors quality of rooms by conducting and documenting inspections of cleaned sleeping and meeting rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by follow through on work orders, ensures compliance with accident loss prevention programs and health sanitation standards
• Maintain the established key control system for the department
• Understand and Maintain Laundry equipment and educate all staff on proper usage
• Attends to guest calls and requests when needed
• Responsible for following and teaching Standard Operating Procedures
• Promotes positive image of the property to guests and must be pleasant, honest, friendly, and should be able to address guest requests and issues
• Monitors the responses on customer comment cards and group evaluations, identifies problem areas and formulates solutions
• Responsible for achieving and exceeding guest satisfaction scores
• Other Duties as Assigned

Staff Management & Development: The Housekeeping Assistant Supervisor assists the Housekeeping Supervisor with overseeing and managing a qualified staff and is responsible for keeping a positive morale within the department as well as a good working relationship with other departments. The Housekeeping Assistant Supervisor is responsible for alerting the Housekeeping Supervisor or Operations Manager of any disciplinary issues that need to be addressed in accordance with the disciplinary policies of Western Camps Inc., on other team members. The Housekeeping Assistant Supervisor is expected to bring any issues that are brought to their attention or observed to the attention of the Housekeeping Supervisor or Operations Manager immediately.

These are the personal skills, qualities and attributes that influence how well a manager performs his/her role as a leader, and as a member of the management team.

• Sets and strives to achieve high personal performance standards
• Plans, organizes and uses a systematic approach to get things done
• Manages time and resources effectively
• Prioritizes actions and manages tasks through to completion
• Actively seeks opportunities to develop and learn from experiences at all levels

Communication & Leadership:

• Communicates openly and clearly both verbally and in writing
• Pitches information at the appropriate level
• Listens and is sensitive to the needs of others
• Develops positive working relationships at all levels
• Effectively delegates to get things done
• Motivates and inspires the team to perform
• Is able to diffuse conflict and communicate the issue to the Housekeeping Supervisor or Operations Manager immediately

Problem Solving and Decision Making:

• Collects and analyzes relevant and accurate information about a problem
• Seeks innovative solutions
• Assess any situation and implement the necessary action
• Accepts personal responsibility for making things happen
• Constantly reviews in order to improve

Pro-active Behavior:

• Self-reliant, working with minimal control and direction
• Acts on own initiative when appropriate
• Thinks ahead, developing contingency plans where necessary
• Has the initiative and determination to succeed
• Contributes and is effective when team working with peers

Influencing Skills:

• Presents powerful arguments which persuade others
• Expresses confidence in own ideas and networks with others
• Gains commitment to action from a range of people

Adaptability:

• Adapts quickly and positively to new situations
• Continues to be productive in changing circumstances
• Can handle more than one task/situation at a time

Required Experience:

• Must have a high school education or equivalency, Minimum 1-2 years in Hospitality Industry
• Some supervisory experience preferred
• Must be able to convey information and ideas clearly
• Must be Bilingual (English/ Spanish)
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Adhere to all property policies and practices
• Report to work punctually and regularly
• Work safely and successfully, including meeting productivity standards
• Adhere to established grooming standards
• Practice, as well as utilize the open door policy
• Provide an environment that encourages high standards and enthusiasm
• Must share the mission and vision of hospitality and promote the mission of Western Camps, Inc. at all times

This job description is not intended to define an absolute list of duties and responsibilities and is subject to regular review to ensure that it accurately represents the key requirements of the position.

Typically, the Housekeeping Assistant Supervisor’s schedule varies monthly in addition to overtime required on any particularly busy days that would require this position to be present for the department to operate most efficiently. This position must be willing to work on Holidays when the company requires it.

As with all employees of Western Camps, Inc., the Housekeeping Assistant Supervisor may be asked to assist in any area of company operations when necessary to deliver the quality of service that Western Camps, Inc. strives to achieve.