What are the responsibilities and job description for the Technical Support Specialist-SAFB FS position at Work Services Corporation?
Summary/Objective
The Technical Support Specialist will provide technical support for WSC IT infrastructure with emphasis on Department of Defense (DOD) equipment and software in support of the Food Service contract at Sheppard Air Force Base.
CompTIA A certificate required, Resume Required
CompTIA A certificate required, Resume Required
Salary Grade / Range
SCA 14160 Personal Computer Support Technician $23.46
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support and troubleshoot food service applications including those used for procurement, point of sale (POS), and inventory & recipe management.
Support and troubleshoot onsite hardware including computers, printers, cash registers and various peripherals.
Perform required and preventive maintenance on government supplied IT equipment.
Track and inventory government supplied IT equipment on a specified schedule.
Communicate and coordinate with the 82 FSS IT Support Office and Air Force Headquarters as needed for technical and support activities.
Manage access and accounts for users with need to know for various DOD applications.
Assist with tracking and enforcing required training for users with access to various DOD applications.
Provide help desk support for WSC IT resources to ensure timely and effective resolution.
Assist with asset management and maintenance activities for WSC IT resources according to WSC policy and procedure.
Continuously update knowledge, skill, and understanding through collaborative & self-directed learning to adapt to the rapidly changing technology landscape and to WSC’s unique business needs.
Competencies
Strong analytical thinking & problem-solving skills.
Excellent verbal and written communication.
Proficient in MS 365 (Outlook, Teams, Word, Excel).
Supervisory Responsibility
None
Work Environment
Office is located on Sheppard AFB. Work locations may include dining facilities and other WSC offices and/or government offices/buildings. Conditions can include extreme temperatures and loud environments.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or
hear
. This is largely a sedentary role; however, the frequent use of hands to finger, and reach with hands and arms is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Specific vision abilities required by this job include close vision and ability to adjust focus.
hear
. This is largely a sedentary role; however, the frequent use of hands to finger, and reach with hands and arms is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Specific vision abilities required by this job include close vision and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and business hours are Monday through Friday, forty-hours per week. Longer hours, evenings and weekend work will be necessary as required.
Additional hours/days may be required on occasion to ensure all systems and applications are operational for mission-essential purposes.
Additional hours/days may be required on occasion to ensure all systems and applications are operational for mission-essential purposes.
Travel
This position requires the ability to travel to satellite locations and/or conferences. Some overnight is required.
Required Education and Experience
Bachelor’s degree in computer science, information science, mathematics, or related discipline.
3 years providing L1/L2 IT support.
Preferred Education and Experience
Any DOD IAT or IAM experience.
Experience with food/retail service-related software.
Licenses/Work Authorization/Security Clearance
CompTIA A certificate required.
Vaid driver’s license with certificate of insurance required.
Ability to pass Tier 1 NACI background check required.
Drug screen.
AAP/EEO Statement
WSC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $23
