Customer Service Representative (End User Products Email Support)

Overview:

Overall Position Description:

• The Customer Service Representative for End User Products Email Support provides exceptional support to customers using our consumer products. This role involves assisting customers with product inquiries, troubleshooting, order processing, and ensuring a high level of satisfaction. The ideal candidate is customer-focused, knowledgeable about our products, and adept at resolving issues efficiently.
  
  

Responsibilities:

• Customer Interaction:
• Respond promptly and professionally to customer inquiries via email.
• Provide detailed information about product features, benefits, and usage.
• Assist customers with product warranties.
• Problem Resolution:
• Handle and resolve customer complaints with empathy and professionalism.
• Issue refunds or exchanges as needed, following company policies.
• Document and track recurring customer issues and report them to management.
• Team Collaboration:
• Work closely with colleagues in customer service, sales, and technical support to ensure seamless service.
• Participate in regular training sessions and team meetings to stay informed about product and policy changes.
• Technical Support:
• Troubleshoot and resolve technical issues related to product usage and performance.
• Guide customers through product setup and configuration.
• Escalate complex technical issues to the appropriate technical support team when necessary.
• Data Management:
• Accurately log customer interactions and transactions in the CRM system.
• Update customer records with relevant information and service history.
• Product Knowledge:
• Maintain up-to-date knowledge of company products, including new releases and updates.
• Provide feedback to product development teams based on customer insights and experiences.
  

Qualifications:

Candidate Profile:

• Fluent in English
• Available to work full-time
  
  

Qualifications:

• Fluent in English
• Experience:
• Minimum 1-2 years of experience in customer service, preferably with consumer products.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a commitment to providing excellent customer service.
  

Additional Information:

Working Conditions:

• Full-Time (40 hours/Week)
• Ability to sit for extended periods and use a computer and headset for most of the workday.
  
  

Location:

• San Jose, Costa Rica
• Hybrid (Remote/Office)
• Primarily Remote. Office Visits may be required one to two times per month.
  

Benefits:

Salary:

• $1,280.00Â / Month (USD)
  
  

About Us:

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org

Pay Range:

USD $8.00 - USD $8.00 /Hr.