Demo
Salary Resume Critique Job Openings

Onboarding Customer Support Specialist

Workoo Technologies
Philadelphia, PA Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/20/2025

About the job Onboarding Customer Support Specialist

Job Summary

A Blueface onboarding & customer support specialist will have outstanding customer service skills and a focus on problem resolution. You will be responsible to engage with both direct and wholesale clients to assist in the Onboarding of their account to one of the many Blueface platforms, provide the relevant training and provide exceptional ongoing support by phone and email throughout the customers lifetime with Blueface.

Job Description

Scheduled Hours : 12 - 9 pm EST / 11 am - 8 pm CST / 10 am - 7 pm MST / 9 am - 6 pm PST

  • Based on candidate geography)

Core Responsibilities

  • Coordinate with end users and customers ensuring their new system installation process and activities are clear, concise and above all smooth from start to finish while adhering to contract terms.
  • Communicate with customers by telephone or by email and resolve all onboarding and technical support issues as necessary.
  • Proactively identify issues that may prevent an onboarding order from advancing to installation and escalate matters to the appropriate party for resolution assistance.
  • Assist with onboarding account management functions including, but not limited to, number porting, billing, set up of special call features and such other duties as may arise from time to time.
  • Build and Configure Customer accounts
  • Provide remote training sessions to New and Existing Customers / Partners.
  • Provide Technical Support, Problem diagnostics and resolution
  • Escalate unresolved issues to designated departments for further investigation and remediation managing customer expectations until the issue is resolved
  • Provide positive and customer centric support at all times, listen attentively to customers needs and driving to resolution of issues at all times
  • Ensure a team-focused approach is maintained at all times, coordinating with all operations functions to ensure customers receive the highest possible standard of service and support
  • Recommend improvements in products, services, or billing methods and procedures to prevent future problems
  • Other activities and tasks as required by your direct manager from time to time and ad-hoc responsibilities as required for the continued development of Blueface.

    • Preferred Requirements for Role (if applicable) Ex : (Certifications, industry experience, areas of expertise)

  • Proven track record of operating in a dynamic, demanding and customer centric environment
  • Highly motivated and hard-working with ability to think clearly under pressure
  • Good analytical problem-solving skills
  • The capacity to work well individually and within a team, across multiple locations and parties
  • Strong communication (written and verbal) and interpersonal skills
  • Outstanding listening and questioning skills
  • Attention to detail
  • Previous experience with IP & Telephony
  • Additional languages is a plus
  • Zendesk experience is a bonus
  • Experience working with global teams
  • Demonstrated experience troubleshooting customer escalations in a ticket based workflow while achieving SLA requirements
  • Working knowledge of Microsoft computer applications, email and internet, along with knowledge of Microsoft Office Suite tools such as Microsoft Excel, Word, PowerPoint etc. Additional knowledge of the Google Cloud Suite is an advantage for collaboration.

    • Years of Experience Requires to performance role (Estimate- can be a range) :

  • 1 years experience in Technical Support, Help Desk Support or Customer Service

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Onboarding Customer Support Specialist?

    Sign up to receive alerts about other jobs on the Onboarding Customer Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $53,079 - $69,818
    Income Estimation: 
    $36,400 - $44,839
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $55,856 - $76,003
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $53,670 - $75,445
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Workoo Technologies

    Data Entry Clerk
    Workoo Technologies
    Hired Organization Address Islip, NY Full Time
    About the Job We are seeking a skilled Data Entry Clerk to join our team at Workoo Technologies. As an experienced profe...
    Data Entry Operator - Remote
    Workoo Technologies
    Hired Organization Address Dallas, TX Full Time
    About the job Data Entry Operator - Remote This is your opportunity to begin a durable career with infinite opportunitie...
    Remote Employee Coordinator
    Workoo Technologies
    Hired Organization Address Los Angeles, CA Full Time
    About the job Remote Employee Coordinator Our reputable financial services client is looking for a vibrant Employee Coor...
    Workoo Technologies is hiring: Media Buyer/Planner in Los Angeles
    Workoo Technologies
    Hired Organization Address Los Angeles, CA Full Time
    Content Summary : Media Buyer / Planner at Los Angeles, for Workoo Technologies About the job Media Buyer / Planner Alli...
    View More Jobs at Workoo Technologies

    Not the job you're looking for? Here are some other Onboarding Customer Support Specialist jobs in the Philadelphia, PA area that may be a better fit.

    Onboarding Specialist

    CiviTronix, Philadelphia, PA

    Onboarding Specialist

    SAFREST, Philadelphia, PA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!