Administrative Assistant/Customer Service Specialist

Job Summary:
The Property Management Administrative Assistant/CSC (PMA/CSC) will provide administrative support to the operations staff assisting with the day-to-day functions of property management. The PMA/CSC may be required to act as liaison between the tenants and the Property Managers for certain property related issues.
Role and Responsibilities:

• Answer and direct all incoming phone calls. Provide assistance when possible and route calls to appropriate employees. Greet visitors and clients.
• Sort, organize and distribute all incoming mail. Prepare and send all outgoing mail and packages, including certified, overnight and special deliveries.
• Respond to tenant requests, including coordinating tenant work requests with engineering staff and vendors. Escalate issues to the appropriate Property Management staff.
• Distribute documents to Lease Administration such as certificates of insurance, commencement letters and other legal documents.
• Follow-up with customers to ensure service requested are completed to their satisfaction.
• Assist with sorting, coding, and inputting of invoices.
• Ability to draft and write detailed documents and emails communications to tenants, vendors, and contracted firms to prepare reports and presentations, technical information in a clear and concise manner.
• Organize, compile and prepare reports for distribution.
• Sets up and maintains files, materials, information, schedules and related data. Maintains Property Management files, reports and related communications. Filing, both electronic and paper.
• Management of the office Federal Express and Stamps.com accounts.
• Update and file documents in SharePoint.
• Additional duties assigned by the Property Manager.

Qualifications and Education Requirements:

• Associate or bachelor’s degree plus administrative experience in a professional, service-oriented environment with significant public contact preferred. Remote work does not apply to this role.
• Strong computer skills with proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills with strong attention to detail and accuracy. Pleasant phone demeanor. Solid customer service skills.
• Ability to multi-task with strong organizational skills, prioritization, and time management skills.

Additional Notes
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $26.25 - $26.44 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $26 - $26