Senior Manager, Order Management

Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We are looking for a Senior Manager of Order Management to drive our revenue growth as a business partner to our GTM team. The role will be part of a centralized ops team, reporting to our Head of Operations. This role is located in our Lehi, UT office.

While this role will manage a team with a growing throughput of quoting, provisioning, and contract actions, this role is also critical in defining and building the quote to cash process for our new products, and to helping us learn and grow as our contracts become more complex. We are looking for someone who can run a tight ship but who is also a builder and who can work in ambiguity.

Overall, we are looking for builders at heart: builders of systems, builders of data, builders of process, builders of team, builders of company. We are looking for guides. Growing a startup is a long journey, full of potholes, traps, and landmines along the way. We are looking for someone who has tread on this journey before, and who is willing and able to chart the path together with us.

Day in the Life

• Manage the team that serves as the primary Sales and Customer Success contact for order quoting, contract setup and modifications, order provisioning, and billing inquiries.
• Work closely with Product, Engineering, and GTM teams to define and drive changes to our quote to cash process to meet our product and customer needs. Build in scalability and automation where possible..
• Partner closely with GTM leaders to train and support front-line reps.
• Monitor bandwidth and conduct resource planning for growth; Hire, coach, and develop your team.
• Your team with your guidance will:
• Review and approve quotes to ensure products are being sold correctly, pricing is within pricing requirements, and
• Work closely with front-line reps to consult on best approaches to setting up contracts and orders.
• Drive Sales compliance with quoting policies (e.g., discounting, non-standard terms).
• Maintain up-to-date documentation on quoting processes and policies.
• Provision accounts, set up orders and billing for accounts
• Own the completion of bookings and contracting at the end of each month, quarter, and year.
  

You are

• A strong people manager who can manage to performance standards and coach to potential.
• A culture builder: You create a team culture that emphasizes respect, a growth mindset, psychological safety, and performance.
• A project manager: there are many moving pieces and multiple stakeholders to manage on cross-functional projects to improve our quote to cash process.
• Someone with strong attention to detail, accuracy, and a dedicated work ethic
• Excellent at critical thinking, innovation, and creativity in designing scalable processes
• A good communicator, both verbal and written. Able to explain complex concepts clearly and concisely
• Entrepreneurial, hungry, passionate and tech-savvy
• Someone with a long-term vision of working and growing with a Silicon Valley-based technology startup and stay with the team for at least 2 to 4 years
• Empathetic to front-line reps and customer needs
  
  

You have

• 5 years of Order Management and/or Deal Desk experience at a fast-paced technology company.
• 1 people management experience in the Order Management and/or Deal Desk function at a fast-paced technology company. Nice to have: additional people management experience in any function.
• Experience working with Systems teams to build the quote-to-cash process
• [Nice to have] Experience with payroll or HRIS products a plus.
• [Nice to have] Analytical skills a plus
  
  

What We Offer

• A mission-driven and value-based company dedicated to empowering deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your employee premiums and 75% for dependents.
• In-office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Learning/development stipend
• Unlimited PTO
• Hybrid Office/WFH schedule
  
  

Salary Range: In compliance with the California Pay Transparency Law, the salary for this role is $140,000-$160,000 in Lehi, Utah. This is not inclusive of our equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.