Customer Care Associate (Bilingual)

World Finance is seeking motivated and passionate people to join our Customer Care team. This is an entry-level Bilingual position responsible for providing high quality customer service to World Acceptance customers. The majority of customer communication will be done in English and there will be some contact with Spanish speaking customers.

Are you passionate about…

• Helping others solve issues and valuing positive customer experiences
• Collaborating with team members and building relationships
• Identifying customer needs and offering suggestions to management
• Learning new processes and gaining operational knowledge
• Bringing a positive attitude to your team and customers everyday

Are you looking for…

• Monthly performance-based bonus
• Growth opportunities (many of our team members are promoted from within)
• Business casual work environment
• Low-cost employee health, dental vision, and medical
• Paid vacation, holiday, and sick days
• 401(k) plan

…then we have just the spot on our team for you!

A typical day looks like:

• Operate in a Call Center environment as a customer success advocate
• Handle inbound calls from new or current customers in a timely manner
• Notate systems with call details and process payments as needed
• Use Microsoft Office, Loan Servicing Systems, and other computer applications
• Join routine calls with team members and manage emails and/or chats with employees
• Perform other related duties as required and assigned

Our ideal Customer Care Associate should have previous customer service experience and a High School Diploma or General Education Development (GED) Certificate. To be a successful Customer Care Associate, we are looking for an ethical, hardworking, and goal-oriented team member with the ability to demonstrate strong critical thinking skills in difficult and sensitive situations. Our Customer Care Unit cannot wait to meet our new team member!

The pay range for this position is $17-$18 an hour, based on experience.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.