What are the responsibilities and job description for the Equine Event Manager position at World Equestrian Center Ocala?
The Event Manager is responsible for planning and organizing conferences, road shows, and/or meetings for our corporate clients. The successful candidate will be responsible for all event operations including pre-event planning, onsite, and post-event activities. Responsibilities include supporting all pieces of an event including registration, housing, transportation, production, general logistics, and most importantly client relations.
Primary Responsibilities:
- Solicit, negotiate, and book new and repeat business through various efforts including outside sales calls, prospecting, mailings, referrals, networking, etc. to maximize revenue.
- Respond to RFP’s received via direct inquiries, third party lead sites, internet/website, and walk-in leads.
- Ensure quick and efficient responses to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
- Send proposals, collateral, and menus to inquiries.
- Attend all applicable daily, weekly and/or monthly department meetings to ensure proper communication and planning. Ensure timely notification of customer specifications with other departments.
- Develop and continually enhance relationships with key accounts to maintain and increase the market share.
- Maintain up-to-date knowledge of all property offerings, food & beverage minimums, room rentals, hotel rates, strategies, discounts/promotions, meeting space layout and capacities, catering menus with pricing and any in-house events taking place.
- Participate in trade shows, community, and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
- Maintain accurate and legible records and files to provide sales history and continuity of quality service. Log all activity and follow up with clients in CRM.
- Fill in and support coworkers and team as needed to ensure efficient operation.
- Perform special projects and other duties as assigned and participate in task forces and committees as requested by management.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position
- Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Qualifications, Education, Experience, Skills, and Abilities:
- Bachelor's degree or equivalent experience
- 2-4 years sales experience, hotel experience strongly preferred
- Strong understanding of negotiation and interpretation of contracts
- Proactive sales approach, assertive and fast paced, driven to succeed
- Ability to communicate effectively with public and other Team Members
- Understanding of market segment, competitor’s strengths, weaknesses, economic trends, supply, and demand
The World Equestrian Center, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
