What are the responsibilities and job description for the Front Desk Associate position at World Gym?
Front Desk
World Gym, a vibrant company located in Texas city, TX, is committed to meeting the diverse needs of the fitness community. We are actively seeking individuals who personify motivation, friendliness, and a strong work ethic to join our esteemed team. If you have a passion for fitness and are eager to apply your skills in a dynamic environment, we welcome you to be part of the World Gym family.
What you'll do:
- Extend a warm welcome to members and visitors, creating a positive and inviting atmosphere at the gym entrance.
- Offer personalized assistance to members, answering their questions about gym equipment usage and sharing insights about the facility.
- Ensure a seamless experience by managing access to the gym, allowing only authorized individuals to enjoy our fitness space.
- Help guests and members find the perfect program that suits their unique needs and preferences, offering guidance and recommendations.
- Proactively address and resolve any member concerns related to access, billing, or other matters, demonstrating our commitment to exceptional customer service.
- Actively promote membership upgrades and additional services to enhance the member experience and contribute to business growth.
- Bring in new customers and business connections by being proactive in reaching out and building relationships through marketing efforts, referrals, and community engagement.
What we’re looking for:
- High school graduate or equivalent
- Passion to serve others
- 2 years of customer service
- Basic knowledge of gym equipment and facilities
- Sales or marketing experience is a plus.
Benefits:
- Complimentary Membership
- Monthly Bonus
- Incentive Programs
- Employee Discounts
- Discounted Family Members
Please note that failure to provide thoughtful and complete responses to interview questions may negatively impact your chance of employment.
Job Types: Full-time, Part-time, Seasonal
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What makes you feel welcomed in a place, and how would you bring those elements to create a welcoming atmosphere at the front desk?
- Which holds greater significance: completing a sale or nurturing a lasting relationship
- How can you establish a genuine connection with a potential customer while also focusing on making a sale?
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $10 - $12