What are the responsibilities and job description for the VIP / Operations Internship position at World Triathlon Corporation?
The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including UTMB®, and other multisport races.
The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55 countries. For more information about The IRONMAN Group visit: www.ironman.com.
At The IRONMAN Group, our mission is to celebrate the power of the human spirit, fulfill dreams and uplift communities by organizing world-class events and extraordinary VIP athletic experiences, globally. We accomplish this through our amazing staff across the globe who are committed to our core values - Heart, Excellence, Ambition, Respect and Teamwork (HEART).
Job Summary
The VIP Services/Operations Intern is responsible for assisting the VIP Experiences team with pre-event communications through the VIP inbox, social media marketing, and VIP Informational Guides. They will assist in reviewing post-race VIP surveys and feedback reports. This Intern will also assist with creating and submitting access credentials for all North America events. We are seeking a student pursuing their Bachelor’s degree who is comfortable on different social media platforms and able to assist in customer service correspondence.
Overview
- Assist VIP Experiences teams with creating social media content - Includes creating graphics on Canva or Adobe and uploading them using Basecamp and Emplifi
- Assist with IRONMAN VIP & Rock ‘n’ Roll VIP event inboxes as needed - Answering customer services tickets through the platform D365
- Assist with access credentials request forms and ordering credentials as needed
- Assist with post-race surveys and reporting feedback to the VIP Experiences team
Problem Solving
- Encounters problems which are varied and nonroutine
- Requires basic problem-solving techniques to clearly define problems
- Identifies the most appropriate option/solution to adjust or improve existing approaches
- Requires objective review of difficult work problems, obtaining cooperation or approval
Interaction
- Exchanges standard technical or non-technical information with colleagues and immediate superiors and/or customers
- May be required to interpret or clarify technical information to aid understanding
- Interprets or explains data or information to deliver messages
- Audience may not be knowledgeable about the subject matter
Impact
- Impact is short-term
- Scope of impact will be at the department level and related activities outside of own team
- Activities limited to monthly/quarterly planning
Accountability
- Accountable for the on-time delivery of own work and that of others
- Performance measured against predefined annual objectives
Requirements:
- Be in the progress of a Bachelor’s degree in Business, Event Management, or Sport Management
Skills and Knowledge:
- Willing to learn and develop new skills
- Strong sense of urgency with a positive can-do attitude
- Must be able to lift up to 50 lbs
- Must be familiar with Microsoft platforms
- Ability to work in a fast-paced environment
- Must possess keen attention to detail given the fast-paced environment
- Ability to work with confidential information in a professional manner
- Ability to take initiative and anticipate needs
- Must be hands-on, able to multi-task, and have strong time-management skills
- Must possess strong analytical and problem-solving skills with experience in identifying and analyzing problems, and developing solutions
- Outstanding written and oral communication skills; including presentation skills
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
