Airline Account Manager

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join the Worldwide Flight Services team and play a crucial role in promptly delivering cargo shipments, luggage, business-to-customer deliveries, and on-time flights—all while upholding the highest standards of safety and security. We consistently perform at the top of our game for our customers, and we are determined to lead the industry with our dedicated experts in cargo, and passenger services, ramp operations, and technical support. With a presence in 164 airport locations across 18 countries and 5 continents, we are poised for excellence. Are you ready to take charge of your next career move with us?

Job Summary

The Accounts Manager is responsible for managing a business unit, ensuring our key assets — including customers, aircraft, staff, ground support equipment, and facilities — are maintained to high standards. This role involves building strong relationships with the airport authority, actively participating in the airport community, and overseeing operations according to contracts and service level agreements.

The Accounts Manager supervises staff, delegates tasks, monitors equipment maintenance, and analyzes staffing and equipment needs. Additionally, they create succession plans to identify and develop future leaders, manage attendance records, and control labor budgets.

Compliance with corporate security and TSA regulations is essential, as is ensuring site-specific security measures are followed. All staff must have a company ID displayed, and the Accounts Manager should maintain a fair and respectful workplace. They also ensure the company’s image is represented with integrity.

Responsibilities

• Manage business unit operations, including asset maintenance for aircraft, staff, and ground support equipment.
• Develop and maintain strong relationships with airport authorities and act as a key member of the airport community.
• Oversee compliance with contracts, service level agreements, and corporate security programs, including TSA regulations.
• Supervise and delegate workload among staff, ensuring effective scheduling, attendance tracking, and budget control.
• Monitor and maintain Ground Support Equipment (GSE) assets, managing preventive maintenance, repairs, and analyzing future equipment needs.
• Implement a succession plan to identify, train, and develop potential leaders within the team.
  
  

Minimum Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
• Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.
• Ability to effectively supervise, motivate, and train staff.
• Independent judgment and decision-making skills required
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
  
  

Preferred Skills

• Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
• Knowledge of ground support equipment and preventative maintenance planning.
• Proficiency in MS Office and operations management software.
• Problem-solving and decision-making skills in a fast-paced environment.
• Leadership and mentorship capabilities, with experience in creating development plans for team members.
• Ability to read, write, fluently speak and understand the English language.
  
  

Physical Requirements/Working Conditions

• Ability to lift to 70 lbs.
• Ability to work in a dynamic, airport environment, often on the ground near aircraft and equipment.
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
• Physically able to walk, stand, and operate on uneven surfaces throughout the day.
• Comfortable in both indoor office settings and outdoor conditions, sometimes in extreme weather.
  
  

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs are offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
  
  

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.