What are the responsibilities and job description for the Academy Training Manager position at Wren Kitchens?
About The Role
This is an exciting opportunity to manage our state-of-the-art Training Academy at our Showroom in Wilkes Barre, PA. You will be an exceptional leader, who shares our vision for our Academy to become recognized for excellence and world-class training. You must be driven by a commitment to providing the best training experience for our learners, to raise performance and deliver an exceptional experience for our customers. You will be required to provide strategic vision and leadership to all aspects of the administration, delivery and reporting of Academy activities. This will be achieved through varied delivery methods which encompass traditional and modern training methods using our online digital technology.
CRITICAL PURPOSE OF ROLE:
- Manage all training related activities for Wren's retail kitchen academy
- Keep up to date with the latest training techniques and trends to deliver exceptional training
- Support in developing a high performing training function to deliver all training needs, helping to create a high-performance culture to meet Wren’s commercial goals
- Continuously improve and help develop the training function/ strategy to make sure that the training being delivered is consistently at the required standard
MAIN RESPONSIBILITIES:
- Day to day management of the Academy training team
- Continually develop the Kitchen Designer induction program
- Evaluate the results and performance of training and trainers to identify areas of improvement and development
- Support the design and development of existing and new training content
- Manage feedback for all trainees and build strong relationships with the SVP of Sales and General Showroom Managers to ensure great communication
- Assist in developing the content for Academy to keep up with the demands of the business
- Ensure training and training content is up to date with new products, systems and process changes
- Ensure the standards of the Training Academy are highly maintained continuously to set a high standard
About You
- 1 years of experience in a Customer Support/ contact center environment with at least 1 year in Training/Coaching
- Excellent communication & presentation skills - both written and verbal
- Strong IT skills
- Understand different cultural sensitivities and their effect on training delivery
- Self-motivated and thorough
About The Company
Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA.Wren is famous for providing tailored, luxury kitchens at affordableprices. We could not be more excited to be opening new kitchenshowrooms, manufacturing facilities and corporate offices in 2022.With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
What's great about working for us?
- A fantastic team environment, with great facilities
- Excellent training and development programs
- Fantastic career progression
- High quality IT equipment and software
- Generous PTO and benefits
Security Officer
Oakland Manager LLC -
Hazleton, PA
Corporate Training Manager
Wayne Bank -
Honesdale, PA
Sales Manager in Training
Erie Home -
Scranton, PA
