IT Technical Support Specialist

Wright Tech, Corp is a dynamic and growing Managed Service Provider (MSP) located in Carmel, Indiana. We provide comprehensive IT support services to businesses throughout the Indianapolis area, specializing in cybersecurity, hardware & software troubleshooting, basic networking, and camera security solutions. We pride ourselves on delivering exceptional customer service and building strong, long-term relationships with our clients.

Position Summary:

We are seeking a highly motivated and customer-oriented Service Technician to join our team. In this role, you will be responsible for providing on-site and remote technical support to our valued clients. You will work closely with customers to diagnose and resolve a variety of IT issues, ensuring their systems are running smoothly and securely.

Key Responsibilities:

• Provide exceptional customer service: Interact with clients in a professional and friendly manner, both in person and over the phone.
• Troubleshoot and resolve technical issues: Diagnose and repair computer hardware and software problems, including but not limited to:
  • Windows operating systems
  • Network connectivity issues
  • Software installations and updates
  • Printer and peripheral device problems
  • Basic IP camera troubleshooting and camera software troubleshooting
  • Basic Windows server knowledge and Active Directory
• Implement and maintain IT infrastructure: Assist with network configurations, security assessments, and system upgrades.
• Perform preventative maintenance: Conduct regular system checks and perform proactive maintenance tasks to minimize downtime.
• Document all service activities: Maintain accurate records of all work performed, including customer interactions and troubleshooting steps.
• Participate in professional development: Stay current on the latest industry trends and technologies.
• Cyber Security Understanding: We offer a range of Cyber solutions for a customer, so a basic understanding is preferred. 

Qualifications:

• Strong technical skills: Proven experience with Windows operating systems, basic networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Excellent customer service skills: Strong communication, interpersonal, and problem-solving abilities. Ability to explain technical issues in clear and concise terms to non-technical users.
• Positive and professional attitude: A team player with a strong work ethic and a commitment to providing excellent customer service.
• Strong communication skills: Excellent verbal and written communication skills.
• A Certification (preferred) or equivalent experience.
• Ability to Multi-Task
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Benefits:

• Company Vehicle: Use of a company vehicle for both work and personal use (fully paid for by company)
• Flexible Work Schedule: Enjoy a 4-day work week with very liberal time off opportunites.
• Health Insurance Stipend: To assist with acquiring health insurance coverage in the marketplace.
• Opportunities for professional growth and advancement within a growing company.
• Work with a friendly and supportive team in a collaborative environment.
• Commision on sales and services (paid monthly)