What are the responsibilities and job description for the IT Business Analyst position at WSI Standard?
As an IT Business Analyst, you will play a critical role in ensuring the seamless operation and optimal performance of our WMS, OMS, and EDI systems. You will be responsible for providing technical support, troubleshooting issues, and collaborating with internal teams to enhance system functionality. The ideal candidate will have a strong background in application support, an understanding of WMS, OMS, EDI, system integration, and excellent problem-solving skills. This salary position will report to the IT – Manager. This is a hybrid position and will need to be in the office at least 3 days per week.
DUTIES AND ACCOUNTABILITIES:
- Provide second and/or third-level support for WMS, OMS, EDI, and integration applications
- Troubleshoot and resolve system issues in a timely and efficient manner
- Collaborate with cross-functional teams to address complex technical challenges
- Perform regular system maintenance tasks, updates, and patches
- Monitor system performance and proactively identify and address potential issues
- Work closely with IT teams to implement system enhancements and upgrades
- Create and maintain comprehensive documentation for WMS, OMS, and EDI processes and configurations
- Provide training and support to end-users to ensure efficient system utilization
- Collaborate with IT teams, developers, and business analysts to implement new features and improvements
- Act as a liaison between end-users and technical teams
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong analytical and problem-solving skills
- Proficiency in troubleshooting and resolving technical issues.
- Excellent communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent communication skills, ability to communicate technical information to non-technical stakeholders
- Strong attention to detail and ability to manage multiple priorities
PREFERRED EDUCATION AND EXPERIENCE:
- Understanding of logistics processes, including transportation, warehouse, and inventory management
- Willingness to expand skillsets through continuous education
- 3 years of customer-facing experience
- 3 years of experience in logistics or supply chain management
PHYSICAL CAPABILITIES AND REQUIREMENTS:
- Travel in a car and an airplane 15% of the time.
- Ability to sit for extended periods within an office environment.
- Ability to use hands and fingers for computer keyboarding, and answer phone calls.
- Ability to communicate via the telephone using speaking and hearing skills.
BENEFITS AND TOTAL REWARDS:
- Competitive wages, and opportunities for advancement.
- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
- Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
- Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
- Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
