Administrative Assistant - French Speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

From day one, you will be assigned your own responsibilities, providing exposure to client assignments and enabling you to build valuable experience and skills. You will have the opportunity to gain insight into different aspects of our business, developing a solid understanding of what we do and how we do it.

As an Admin Assistant, your key responsibilities will include:

• Ensuring all premiums received from clients are paid out to the carriers.
• Reconciling carrier statements and resolving discrepancies.
• Handling receipts and application of premiums and fees received from clients and insurance companies.
• Booking commissions received from insurance companies.

You’ll work on real client projects, performing tasks such as (not exhaustive):

• Reviewing ledgers to identify items payable to carriers, clients, sub-brokers, and other entities.
• Providing payment backups to payees for the application of funds.
• Reconciling carrier statements with WTW’s books of accounts.
• Liaising with client managers and carriers to address payment issues, reconciliation discrepancies, and unallocated cash.
• Reviewing open ledgers and performing small balance write-offs, offsets, etc., as per accounting guidelines.
• Managing the clearance of uncashed/uncleared checks.
• Responding to queries, requests, and corrections in a timely and effective manner.
• Following Standard Operating Procedures (SOPs), and client/carrier specifications, and ensuring adherence to all statutory requirements.
• Handling intercompany reconciliation by liaising with other WTW locations.
• Booking commissions against relevant clients/policies in the system based on documentation received from insurance companies.
• Collaborating with client managers and insurance companies to resolve discrepancies and unallocated cash.
• Ensuring timely clearance of return commissions to insurance companies to avoid potential penalties.
• Adhering to procedures, client/insurance company specifications, and statutory requirements.
• Providing support for claims-related activities.

What You’ll Bring

We are looking for a highly driven individual with strong interpersonal skills, eager to join a large and dynamic organization.

• Up to 2 years of relevant experience; Accounting/Finance background preferred.
• Business fluency in English and proficiency in French, with a minimum B2 level, and C1 level preferred.
• Advanced Microsoft Office 365 skills
• Knowledge of the insurance industry is preferred.
• Excellent time management skills, with a respect for deadlines.
• Logical thinking and problem-solving abilities.
• Effective stakeholder management and influencing skills.
• A strong team player with a collaborative spirit.
• Analytical skills and a good sense of organization.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer