What are the responsibilities and job description for the Administrative Assistant - spanish speaker position at WTW?
Description
About Us
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
The Opportunity
As a Benefits Analyst for Health & Benefits, you will materially contribute to clients’ benefits strategy by supporting the management of the carrier bid, procurement, negotiation process, as well as a variety of activities related to the maintenance of the portfolio, premium calculations, and invoice reconciliation. You will have the ability to significantly grow your benefits acumen and financial, client, and project management skills by working on cutting-edge projects alongside leaders in the industry.
The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with Client and Account Managers from the local Health & Benefits business team.
To support the delivery of that strategy, you will:
- Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards, and techniques
- Design and distribute bid requests (RFP) to target carriers / vendors
- Collect, summarize, and analyze proposal findings
- Prepare placement / renewal deliverables for clients
- Support the production of benefits plan design and reporting publications
- Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
- Administrative onboarding of new clients and assistance to enrolment processes, ensuring data is updated
- Process, project, and transaction management
- Support policy renewal activities
- Collect, validate, and clean benefits enrolment and eligibility data
- Support claims management
- Administrative input and maintenance of carrier/vendor invoices
- Collect, validate, and clean benefits invoice data
- Analyse WTW data to ensure the correctness of carrier/ vendor invoice
- Monthly reconciliation of commissions and perform commission estimates
- Setting up client premium invoices
- Follow regulatory procedure as defined by the originating country
- Support interactions between clients, WTW, and insurance vendors
Qualifications
What are we looking for?
- Preferable but not mandatory, of experience working with health and benefit plans and their financials, doing life and/or health insurance operations processes (e.g., invoice and billing, policy administration, renewals, claims, enrolment).
- University degree (preferably in a program with a heavy emphasis on mathematics or business)
- Proficient in Spanish
- Experience in Front Office activities and customer management
- Experience with data entry, validation, and manipulation
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
What’s in it for you?
In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!
In addition to our attractive remuneration package, we offer:
- Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
- Monetary benefit. An attractive, performance-related remuneration system.
- Internationality. An international management consultancy and the security of a global corporation with renowned customers.
- Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
- Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
- Customer contact. Quickly take responsibility.
- Corporate events. Together we celebrate our successes and our community
WTW is an equal opportunity employer
