What are the responsibilities and job description for the Customer Service Representative (Part Time) position at Wurth Group of North America Inc.?
Responsibilities:
- Serve as West Coast customer support
- Work closely with Sparks Nevada DC team
- Answer inbound phone calls in a timely professional manner.
- Effectively develop rapport to establish potential client relationships.
- Timely follow up of Sales Representative request or customer request.
- Effective and professional communication with customers and Sales team.
- Professionally and effectively solve customer immediate problems.
- Professionally and effectively answer incoming E-Commerce Chats from customers.
- Professionally and effectively answer incoming ProKeep Texts from the Sales team.
- Other additional tasks as needed.
What You Will Bring:
- Computer skills, including familiarity with SAP, Microsoft Outlook, Excel, Word, and the internet.
- Skilled in product knowledge.
- Strong organizational skills.
- Effective communication and customer management skills.
- Ability to remain objective in stressful situations.
- Ability to operate as a problem solver/facilitator.
What Würth USA Offers You:
- Comprehensive benefits package including medical, dental, vision, 401(k) with match.
- Opportunities for growth and advancement within the company.
- A supportive and inclusive work environment.
Würth USA is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please apply through the Würth USA Career Opportunity Center and complete a brief online application.
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