What are the responsibilities and job description for the Desktop Coordinator position at Xcellent Technology Solutions?
Lead with expertise—drive innovation in IT support!
As the Desktop Coordinator, you will be at the forefront of IT support for The National Map Elevation Program, a flagship initiative of the United States Geological Survey (USGS). This program provides detailed elevation data that supports vital national efforts in environmental protection, infrastructure development, and disaster preparedness.
In this role, you'll lead the day-to-day coordination of desktop and laptop systems—ensuring they are secure, high-performing, and fully aligned with program goals. From guiding system optimizations to managing software deployments and resolving complex technical issues, your hands-on expertise will be essential to maintaining seamless operations and mission success.
If you're driven by technology and motivated to make a meaningful impact, this is your opportunity to do just that!
** This position will be on-site with some WFH allowed
Salary: $45,000 - $55,000
Job Requirements:
Apply today or send your resume directly to antoine.thomas@xts-inc.com
Why XTS?
At XTS, we’re not just looking for employees – we’re looking for individuals who are passionate about mission success and personal growth. As a veteran-owned company, we understand the value of service and the importance of fostering a supportive, collaborative community. We are committed to investing in our people, providing the tools and support necessary to grow, which creates a culture where every individual has the opportunity to succeed and thrive!
We offer a comprehensive benefits package, including:
As the Desktop Coordinator, you will be at the forefront of IT support for The National Map Elevation Program, a flagship initiative of the United States Geological Survey (USGS). This program provides detailed elevation data that supports vital national efforts in environmental protection, infrastructure development, and disaster preparedness.
In this role, you'll lead the day-to-day coordination of desktop and laptop systems—ensuring they are secure, high-performing, and fully aligned with program goals. From guiding system optimizations to managing software deployments and resolving complex technical issues, your hands-on expertise will be essential to maintaining seamless operations and mission success.
If you're driven by technology and motivated to make a meaningful impact, this is your opportunity to do just that!
** This position will be on-site with some WFH allowed
Salary: $45,000 - $55,000
Job Requirements:
- Bachelor’s degree with at least 2 years of relevant experience
- Or 4 years of experience without a degree
- Demonstrated expertise in administering and troubleshooting Windows desktop environments, including operating systems, applications, hardware peripherals, and network-related issues to ensure performance and security standards are met.
- Skilled in provisioning new workstations—installing required applications, applying security updates, and preparing systems for deployment to end-users.
- Capable of maintaining up-to-date hardware and software inventory records, ensuring consistent accurate asset tracking.
- Proficient in configuring and maintaining printers, including proper driver installation and ensuring seamless integration within network environments for optimal use.
- Experienced in decommissioning hardware, including secure data sanitization procedures that align with organizational compliance requirements.
- Solid experience in handling Helpdesk ticket queues, ensuring timely and organized resolution of support issues.
- Proficient in managing user accounts, including setup, access control, and deactivation
- Ability to track and report on ticket trends to help identify recurring issues and improve support processes.
- Strong interpersonal and communication abilities to deliver exceptional technical support and service to end-users.
- Familiarity with PowerShell scripting to automate configuration tasks, enhance troubleshooting efficiency, and simplify routine system administration duties.
- Possession of recognized industry certifications (e.g., CompTIA A ), or similar qualifications, highlighting proficiency in desktop support, system troubleshooting, and network fundamentals
Apply today or send your resume directly to antoine.thomas@xts-inc.com
Why XTS?
At XTS, we’re not just looking for employees – we’re looking for individuals who are passionate about mission success and personal growth. As a veteran-owned company, we understand the value of service and the importance of fostering a supportive, collaborative community. We are committed to investing in our people, providing the tools and support necessary to grow, which creates a culture where every individual has the opportunity to succeed and thrive!
We offer a comprehensive benefits package, including:
- Customizable healthcare plans, dental and vision coverage
- Paid time off (PTO), 11 federal holidays, and a matching 401(k) plan to secure your financial future
- Short- and long-term disability, life insurance, cancer insurance, and even pet insurance
- Ongoing training and career advancement opportunities to prepare you for leadership roles
Salary : $45,000 - $55,000
