What are the responsibilities and job description for the Technical Support Specialist position at XellenTech Inc.?
As a Technical Support Specialist, you will be integral to providing high-quality IT support and ensuring optimal computer management for our organization. Reporting to the IT Manager, your core skills in technical support and troubleshooting will enable you to assist users with software and hardware issues effectively. Your proficiency in Microsoft Office and computer networking, along with your bilingual abilities in Korean, will enhance communication with diverse clients. By leveraging your skills in desktop support and customer service, you will contribute to a seamless technological experience for all users.
Requirements
- Computer proficiency including MS Office Suite
- Strong analytical aptitude and problem-solving skills
- Exceptional communication and interpersonal abilities
- Capacity to work independently and collaboratively within a team environment
- Previous experience with vehicle diagnostic systems and proficiency in handling scan tool devices is a plus
- Knowledge about Hyundai and Kia vehicle systems and diagnostic procedures is a plus
- Fluency in English is required, and fluency in Spanish and Korean is a plus
Physical Requirements
- Normal office duties
- Ability to climb/lift/push/pull up to 50 lbs, including bending and twisting
Job Type & Work Schedule
- Full Time and Tuesday - Saturday
Physical Requirements
- Normal office duties
- Ability to climb/lift/push/pull up to 50 lbs, including bending and twisting
Responsibilities
- Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas
- Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas
- Respond to service and repair requests
- Verify and maintain an accurate record of all items and parts used to repair, replace and maintain products
- Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices
- Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality
- Collaborate with cross-functional teams to identify and implement process improvements
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Irvine, CA 92602: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $70,000