What are the responsibilities and job description for the Technical Business Analyst position at Xenon arc?

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

The Technical Business Analyst is responsible for enabling our Dynamics 365 environment, working with users to validate anomalies in the platform and helping test changes before implementation into production.

FLSA Classification

Exempt

Reports to

Director, Business Applications

Essential Job Duties

Collaborate with business units and IT (Information Technology) teams to understand business needs and maximize the value of solution strategies related Core Data Management and Data Quality
Partner with business stakeholders and technology partners to elicit, analyze and translate business objectives into documented data and application requirements with measurable success criteria
Contribute to delivery success through the creation and refinement of detailed user stories containing necessary details and clear acceptance criteria that technical teams can build, test, and deploy
Collaborate directly with end users on reported bugs by replicating the issue and working with our external partner to develop a solution
Actively seek out opportunities for improvement and streamline processes; collaborate with teams to implement changes and enhance overall efficiency
Gather, review, and analyze business and industry data from internal and external sources as necessary
Partner with business to conduct user acceptance testing
Provide guidance in the development of new process documentation and facilitate the delivery of stakeholder training

Basic Qualifications

Knowledge of Microsoft Dynamics 365, specifically Finance & Operations and Customer Engagement modules

Understanding of user testing acceptance testing criteria and execution

Advanced knowledge of business analysis techniques, tools, and best practices

Strong technical, problem-solving, critical thinking, and analytical skills

Ability to quickly learn and understand the objectives, structures, operations and functions of a new business area

Ability to drive to the heart of business problems to ensure the development of practical enterprise solutions that consider all teams, initiatives, and long-term strategy

Expert written and verbal communication skills; must be able to organize and present information clearly and concisely to program leadership, subject matter experts and key stakeholders

Excellent interpersonal skills with the ability to operate effectively in a cross functional and complex matrixed work environment

Proven ability to multi-task and prioritize effectively

Proven ability to work independently and collaboratively within a team

What's required?

Showcase 3 years of experience as a business analyst or equivalent including managing requirements for large bodies of work

Prior experience or exposure to Microsoft Dynamics 365

Prior experience working in a large scaled Agile environment, particularly familiar with SCRUM practices

Bachelor's degree in Business Administration, Information Systems, or a related field preferred

Benefits :

We offer competitive benefits; 100% paid medical, dental, and vision for employees, a 401k with company match, free parking, and paid vacation, sick, and holidays!

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Technical Business Analyst

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