What are the responsibilities and job description for the Post Sales Support Analyst position at Xerox?
Description & Requirement
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
MRC, A Xerox Company, is currently seeking a client service focused Post Sales Support Analyst with a wide knowledge base for computers, printer / copiers and networks to provide remote and on-site technical support, sales support, and customer service. We provide networked printer copiers and print management solutions for small to large businesses.
The primary job focus of a Post Sales Support Analyst is to implement a full range of networked printer / copier solutions for clients. This requires strong customer service abilities and technical skill sets along with business acumen.
Responsibilities:
- Conduct Remote and on-site implementations of software and hardware.
- Implement a solutions-based product platform that fits within the client's scope and timeline.
- Conduct end-user onboarding training to show clients how to maximize our product platforms.
- Working with a wide range of ancillary IT-related systems.
- Troubleshooting of currently deployed solutions
- Collaborate with team members to resolve complex problems with deployed systems.
- Working within a tenured team of industry veterans.
Qualifications:
- A minimum of 2 years of experience in a B2B support role is preferred.
- Entry-level considerations with work experience.
- Solid communication and presentation skills over the phone, in person, and in writing
- Familiarity with Windows and Macintosh Operating Systems.
- Flexibility to 10% local travel throughout the greater Seattle, WA area
Education / Certifications:
- College educated with a focus on IT, MIS, or Networking or equivalent work experience
- Industry Certifications are a plus
- Valid driver’s license and clean driving record
- Must be able to do some light lifting
Benefits and Perks:
- Mileage Reimbursement
- Training Program
- Full Range of Benefits
- Medical, Dental, and Vision
- HSA (Health Savings Account)
- Flexible Spending Accounts
- Pet Insurance
- Identity Theft Protection
- Life Insurance
- 401k
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