Partner Success Manager

The Partner Success Manager (PSM) is a key member of the Customer Success Team at XOPS, responsible for enabling and supporting global system integrators (SIs) in successfully implementing and managing XOPS-driven transformations for their customers. The PSM ensures that SI partners are trained, equipped, and supported to effectively deliver professional services, drive customer adoption, and integrate XOPS into enterprise IT operations. This role requires strong relationship management, enablement expertise, and the ability to navigate complex enterprise ecosystems.

Ideally, applicants should have experience building partner enablement capability at enterprise SaaS companies from Series B through Series D with experience working with Global System Integrators delivering solutions to IT organizations within the Fortune 500.

Key Responsibilities:

SI Partner Enablement & Training:

• Develop and deliver structured training programs for SI partners, including live sessions, hands-on labs, and self-paced learning.

• Ensure that 100% of engaged SI partners complete enablement training and achieve necessary certifications.

• Act as the primary liaison for SI enablement, providing guidance on solution development, integration best practices, and operational support.

• Maintain and expand partner training documentation, FAQs, and enablement materials.

SI Partner Relationship Management:

• Establish strategic relationships with key SI stakeholders, ensuring alignment on business objectives and customer success.

• Conduct joint business planning with SI partners to define transformation strategies and revenue growth opportunities.

• Monitor SI-led implementations and provide structured feedback and performance reviews to ensure quality service delivery.

• Serve as a trusted advisor to SI partners, helping them optimize their services around XOPS technology.

Integration & Implementation Support:

• Guide SIs in integrating XOPS with enterprise IT environments, ensuring seamless workflows and data-driven decision-making.

• Provide expertise on API integrations, telemetry, and system interoperability to ensure successful deployments.

• Collaborate with Customer Success Managers (CSMs) to align SI activities with customer adoption goals.

Performance Monitoring & Continuous Improvement:

• Track key SI performance metrics, including training completion rates, certification levels, and implementation success rates.

• Identify gaps in SI capabilities and develop targeted interventions to improve efficiency and service quality.

• Drive continuous improvement by analyzing trends, collecting feedback, and refining enablement strategies.

Key Attributes:

• Strategic Thinking: Ability to align SI success with business outcomes.

• Enablement Expertise: Passion for training and empowering partners.

• Problem-Solving Mindset: Proactive in identifying challenges and delivering solutions.

• Data-Driven Approach: Uses analytics to measure partner effectiveness and drive continuous improvement.

Expectations:

• Ensure 100% of strategic SI partners are trained and certified within defined timeframes.

• Develop and execute joint enablement plans with SI partners to maximize customer adoption.

• Act as the bridge between SI partners, customers, and internal XOPS teams to ensure smooth execution.

• Continuously refine SI enablement processes and frameworks to improve partner-driven outcomes.

Experience:

• 5 years in partner success, channel management, or IT consulting to Fortune 500 clients.

• Experience working with large system integrators on enterprise-scale IT projects.

• Familiarity with IT automation, ITSM, and cloud-based enterprise software solutions.

Technical Skills:

• Strong understanding of SaaS platforms, API integrations, and IT operations frameworks.

• Ability to interpret and analyze partner performance data to drive insights and improvements.

• Knowledge of enterprise IT architectures, automation tools, and cloud-based technologies.
• Modern leading practicesfor SI Partner Enablement & Training development and delivery experience. 

Soft Skills:

• Excellent relationship-building and stakeholder management abilities.

• Strong communication and presentation skills to engage both technical and business audiences.

• Highly organized, proactive, and adaptable in a fast-paced environment.