This position will be onsite at our Ann Arbor office
Billing / Invoice and Accounts payable experience a must. Maintenance or Parts-Clerk experience a plus
What you’ll need to succeed as a Customer Service Representative at XPO
Minimum qualifications :
- 2 years of customer service experience
- Billing / Invoice and Accounts payable experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
Preferred qualifications :
Maintenance Shop / Parts experienceTransportation experienceExcellent verbal and written communication skillsAbout the Customer Service Representative job
Pay, benefits and more :
Pay starts at $21.16 / hour9 : 00am - 5 : 30pm, Monday - FridayFull health insurance benefits on day oneLife and disability insuranceEarn up to 13 days PTO your first year9 paid company holidays401(k) option with company matchEducation assistanceWhat you’ll do on a typical day :
Order stock and any immediate part needs and reconcile special order partsConduct inventory process such as cycle counts, reconcile and controlAssist mechanics with parts and supplies for the shop and equipmentPerform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emailsCheck parts for delivery accuracy, check-in parts and store appropriatelyProcess invoices by correcting any issues and submitting for payment as well as communicating payment updatesCheck and reconcile reserve parts and non-moving parts on a monthly basisEnsure parts room is clean and organizedReconcile and address warranty itemsProactively identify orders that are in jeopardy of falling outside of planned eventsEscalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutionsCoordinate requests for service recovery, diversions and special handlingCustomer Service Representatives are required to :
Walk and / or stand for extended periods on a loading dock that is not climate-controlled and may be slippery #PIQAbout XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
Salary : $21
