What are the responsibilities and job description for the Front Desk Clerk position at Y O Ranch Hotel & Conference Center?
### Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.
### Duties
- Greet guests upon arrival and check them in/out of the hotel
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries or requests
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are clean and ready for guests
- Maintain a neat and organized front desk area
### Experience
- Previous experience in hotel management or guest services is preferred
- Knowledge of hospitality management practices and procedures
- Excellent phone etiquette and strong communication skills
- Ability to build rapport with guests and provide exceptional guest relations
- Bilingual/multilingual skills are a plus
If you are customer-oriented, have a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- In-person
Ability to Relocate:
- Kerrville, TX 78028: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13