Patient Customer Service Rep Billing

Job Brief

Patient Customer Service Representative Toppenish, WA

Employment duration:

Full time

Exempt Status:

Non-exempt

Offer Relocation?:

No

ID:

14893

The Patient Billing Services Representatives are key to the success of the patient billing process. They handle all communications with the patient regarding their billing communications charges after the patient has been seen. This role will be responsible for investigating and resolving patient questions and concerns regarding their bills and services in a timely and accurate manner.

• $19.37-$23.73/hour DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!
  
  

Essential Functions/Responsibilities/Duties

• Effectively responds to patients on the phone and in person to questions and issues they have.
• Listens to and interprets patient concerns correctly while asking probing questions to get to the root of the problem.
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, receiving payments, and generating end-of-day reports.
• Answers patient calls in a call center environment, working all accounts and using appropriate websites and payment systems.
• Ensures accurate and complete data and forms are collected from all patients.
• Updates billing and demographic information via online billing systems, as needed. Documents pertinent account information regarding all patient issues and outcomes.
• Interacts and communicates with all functions of the revenue cycle department.
• Makes outbound calls to set up payment arrangements and follow up on delinquent accounts.
• Evaluate the guarantor's financial status, previous account information, eligibility tools, employment history, and all other income verification documentation to determine sliding fee eligibility.
• Reviews cash box receipts and reconciles cash box daily.
• Identifies possible compliance and quality of care issues and refers them to the supervisor for resolution.
• Participates in Education, Training, and Cross-training activities as needed.
  
  

Qualifications:

• High School diploma or General Education Diploma (GED).
• One year of experience in a healthcare coding, billing, or front office role.
• Previous experience in Epic Required.
• Certified Revenue Cycle Representative (CRCR) Preferred
• Bilingual (English/Spanish) required at a level 9
• Proficiency with a variety of computer programs including EpiCare, Prelude, Resolute, Word, and Excel.
• Strong attention to detail and accuracy.
• Strong written, active listening, and verbal communication skills that are professional and concise.
• Strong customer relations skills preferred.
• Knowledge of coding/billing preferred.
• Knowledge of medical/dental terminology, data entry preferred.
• Knowledge of accounts receivable processes preferred.
• Ability Knowledge and skills to use and understand billing coding books and guides.
• Skills to multitask and remain calm under pressure.
• Works well independently and within a team.
  
  

Our Mission Statement:

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates diversity. We are committed to equal-opportunity employment.