Customer Success Manager (Bid to Bill)

Job Description

Job Description

Customer Success Manager (Bid-to-Bill)

Join the Market Leader in Electric Power Trading Solutions

The electrical grid is the largest and most complicated machine ever built - and right now, it’s in the middle of being reformed and reinvented! Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into a massive amount of data required to plan and efficiently operate that machine every minute of every day. Our unique and innovative view of the data informs real-time financial and operational decisions that keep utility prices low and the grid reliable. This drives innovation in this critical infrastructure. It’s challenging work with a purpose.

Be a part of our successful, growing business during the international transformation.

Position Summary

As a Customer Operations Manager, you are responsible for ensuring that our customers experience the maximum benefit from Yes Energy’s Bid-to-Bill and ETRM products. You will be part of the team that executes a proactive approach to ensuring our customers continually and increasingly receive value.

Position Details

Salary range : $75,000 - $100,000

Location : Boulder, CO, Glendora, CA, Richmond, VA

Full-time

Hybrid

Reporting to : Director, Trade and Risk Products

Travel expectations : minimum 10%-15%

Primary Responsibilities

Build active and meaningful relationships with customers - establishing yourself as a trusted / strategic advisor to understand optimal workflows and collecting insights to ensure product adoption and continued value from our products.

Support customers during initial product adoption to ensure they use our products to their fullest potential.

Deliver effective customized training based on customer needs and use cases.

Develop and implement metrics to measure and improve customer engagement and maximize the customer’s value from Yes Energy products.

Work closely with customers to increase usage and provide feedback around new features.

Serve as a technical subject matter expert for products.

Travel - minimum travel is 10-15%.

Minimum Qualifications

Minimum 5 years of experience with customer success strategies, technical support / helpdesk, and / or technical sales roles.

Bachelor’s degree or equivalent experience, technology or finance-related field is preferred

Energy industry experience or experience working with Bid-to-Bill, ETRM, or CTRM systems.

Experience using SQL and / or Python and familiarity with APIs.

What you bring to Yes Energy

Strong written and verbal communication skills and a desire to apply those skills with customers and internal stakeholders. This includes both small and large (100 ) audiences.

Strong critical thinking and problem-solving abilities with technical analysis skills.

Effective listener who can get to the root of customer problems / needs.

Ability to leverage data to drive decision-making.

Strong self-awareness and social skills to handle difficult situations with empathy and composure

Have a consulting mindset to show up with curiosity, seeking to understand customers’ needs.

What will set you apart from other candidates?

Knowledge of self-service analytical tools, such as Power BI, Tableau, and Looker

Yes Energy product knowledge

About Yes Energy

Overview

Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has a team of 300 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand; and Bucharest, Romania.

Culture

At Yes Energy, we care about saying “Yes” to customers. We like to listen and learn and develop solutions in line with their needs. We think of customers as business partners, and when we help them be more successful. We are more successful, too.

Around the office, our culture is driven by some fundamental values that we’re proud of :

We love innovation and solving tough challenges.

We are “high standards people” who combine passion and pride with hard work and rewards of all kinds in a consistent ethic across the company.

We’re team-focused with a flat hierarchy. We work in small teams on well-defined projects directly impacting the business's success.

We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills and an opportunity to learn and contribute in many ways.

We are constantly growing. Professional development happens every day and every year.

Compensation and Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.

In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.

Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $75,000 - $100,000