What are the responsibilities and job description for the Membership Representative position at YMCA of New Rochelle?
The Membership Specialist in the Welcome Center provides the all-important first impression for everyone entering the New Rochelle YMCA. The successful candidate must have a positive, friendly attitude and be comfortable and confident when engaging with members, prospective members and program participants.
Requirements:
- Excellent written and spoken communication skills required as well as competency in Microsoft Office Suite programs and Excel.
- Ability to quickly learn proprietary web-based platforms used daily to enroll members and track facility usage.
- Ability to handle multiple phone lines with prompt and professional demeanor. Prior experience working a high volume, member-focused environment a plus as is prior work experience in a YMCA.
- Bilingual (English/Spanish) preferred
Key Responsibilities:
- Customer Service:
- Greet and assist members, guests, and visitors in a friendly and professional manner.
- Address inquiries, resolve complaints, and provide accurate information about YMCA programs and services.
- Selling Private Instructor packages, Youth Sports packages, Afterschool/Camp program & Aquatics class sales
- Membership Sales and Retention:
- Conduct tours for prospective members and explain membership benefits.
- Process membership applications, renewals, and cancellations.
- Promote YMCA programs and events to enhance member engagement.
- Administrative Duties:
- Answer phone calls, respond to emails, and manage front desk operations.
- Handle cash transactions, balance the cash drawer, and maintain accurate records.
- Ensure the front desk area is clean, organized, and stocked with necessary materials
- Enter membership information into Daxco.
- Collaboration:
- Work closely with other departments to ensure seamless communication and support for members.
- Assist with special events, campaigns, or projects as needed.
Qualifications:
- Strong interpersonal and communication skills.
- Previous experience in customer service, sales, or a related field is preferred.
- Ability to multitask and handle high-pressure situations with professionalism.
- Basic computer skills, including familiarity with Microsoft Office and membership management software.
- A positive attitude and commitment to the YMCA’s mission and values.
- Communication & Influence * Developing Self & Others * Engaging Community
This is a Part-Time role with approximately 25 hours per week.
Job Type: Part-time
Pay: $16.50 - $20.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Life insurance
- Paid training
- Professional development assistance
- Tuition reimbursement
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $17 - $20