Order Processing and Shipping Coordinator

Position Overview: The Order Processing and Shipping Coordinator is responsible for managing and overseeing the order fulfillment process, ensuring timely and accurate processing of customer orders, and coordinating the efficient shipping of goods. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Order Processing:
• Receive and review customer orders, ensuring they are complete, accurate, and meet company standards.
• Enter order details into the order management system (OMS) and ensure orders are processed promptly.
• Communicate with sales and customer service teams to address order discrepancies or special requirements.
• Monitor inventory levels to ensure items are available for order fulfillment.
• Shipping Coordination:
• Coordinate the packaging and shipping of orders, ensuring they are correctly labeled and shipped according to customer specifications.
• Prepare shipping documentation, including packing slips, invoices, and shipping labels.
• Collaborate with carriers to schedule pick-ups and deliveries, ensuring the most cost-effective and timely options are chosen.
• Track shipments to ensure timely delivery and resolve any shipping issues or delays.
• Inventory Management:
• Maintain accurate records of inventory levels and ensure proper stock rotation.
• Work with the warehouse team to confirm inventory availability and resolve any discrepancies.
• Update the system with inventory status and notify relevant departments about stock shortages or delays.
• Customer Service:
• Respond to customer inquiries regarding order status, shipping updates, and delivery timelines.
• Ensure that customers receive timely updates and information regarding their orders.
• Documentation and Reporting:
• Maintain accurate order records and generate reports as needed for management and accounting teams.
• Continuous Improvement:
• Suggest process improvements to increase efficiency and reduce shipping costs.
• Stay updated on industry trends and shipping technologies to enhance the order processing and fulfillment process.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in order processing, shipping, or logistics coordination.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Proficient in using order management software and Microsoft Office Suite (Excel, Word).
• Attention to detail with a focus on accuracy and efficiency.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements:

• Ability to lift and move packages weighing up to 50 lbs (or as applicable).

Work Environment:

• Fast-paced office and warehouse setting.

This role is essential in ensuring that all orders are processed, fulfilled, and delivered on time to meet customer satisfaction and business goals.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays

Work Location: In person

Salary : $20 - $25