Rental Operations Manager Ritz-Carlton Location

JOB SUMMARY: Responsible for managing and overseeing operations at The Ritz-Carlton, Reynolds - Lake Oconee location and Reynolds, Lake Oconee Marina locations by maintaining customer relationships, responding to inquiries, managing summer staff, obtaining reservations, simple fleet maintenance, making reservations both over the phone as well as online using our web-based reservation system, act as a liaison between the on site locations management and staff and the rental customers to provide the highest level of customer service possible, maintain proper billing records, and other items as assigned by the Regional Director. All of this needs to be accomplished while maintaining a professional appearance. Expected to adhere to the standards and expectations of the locations you manage.

Education: High school diploma or equivalent

Experience: 2 years of management and customer service experience, plus boating experience

Skills: Ability to supervise a team of staff and model positive behavior, organize and maintain work flow, provide effective leadership, and exercise independent critical judgment. Excellent customer service skills and communication skills, ability to work in a fast-paced work environment, work with little to no supervision, high level of computer skills and proficient email correspondence.

Environment: Outdoor environment onsite at the Ritz-Carlton and Reynolds beachfront and dock. Due to the location and time of year, will be exposed to high temperatures and humidity.

Hours of Work: Expected to work long hours on any day of the week during peak season (March - October)

Travel: Requires a moderate amount of travel.

Physical Requirements: This position requires a moderate to high level of physical activity. May be required to occasionally lift items of up to 50lbs. Requires frequent computer use.

JOB FUNCTIONS

1. Leadership:

• Effectively lead and engage staff, conveying to them their importance to the overall success of the company
• Support and execute companies leadership decisions
• Provide regular and frequent feedback to Regional Director
• Able to work with little supervision

2. Operations:

• Responsible for helping maintain records concerning financial transactions. This includes daily reports sent to main office.
• Schedule hotel and reynolds guests for rentals using our web-based reservation system.
• Keep detailed craft maintenance records. Ensure watercraft receive
• proper maintenance based on manufacturers’ guidelines. Report all
• damaged craft to your supervisor.
• Conduct routine examination of all rental and safety equipment and keep
• detailed records.
• Maintain a clean and safe work environment reflective of company
• standards and goals.

3. Communication

• Responsible for communicating with concierge, management, recreation staff and all other employees who work in conjunction with the rental program.
• Accept constructive feedback in a positive manner and use feedback to
• Develop plans for improvement and implement them.
• Help create a positive work environment for staff and customers.
• Effectively handle stress, an increased workload, and/or workplace challenges in a calm and professional manner.
• Return phone calls and emails in a timely manner and communicate often to appropriate supervisors.

4. Personal and Professional Management

• Willing to take initiative to get things done.
• Handle stress and cope with frustrations.
• Comply with organization’s policies and procedures.
• Ensure integrity in areas of compensation (worked and non-worked time), work-related expenses, use of company equipment and resources, and additionally hold dock staff accountable for the same.
• Take responsibility for actions, accept responsibility for mistakes and report self-errors to immediate supervisor in a timely manner.
• Expected to adhere to the standards and expectations of The Ritz-Carlton Reynolds, Lake Oconee.
• Responsible for upholding the highest level of professionalism and customer service.
• Protect Young Harris Water Sports from litigation by following all policies and procedures established by company regarding Boat and Jet Ski rental operation.
• Required to sign the Young Harris Water Sports employee handbook and familiarize yourself with company policies.

5. Teaching and Supervision

• Introduce and demonstrate new techniques, equipment or industry trends to staff.
• Assist in the coordination of new programs for your location.
• Ensure new/current employees receive all proper orientations and training
• (Ritz-Carlton/YHWS employee orientation, Boater Education, Towed Water Sports Credentials, etc.)
• Hiring, training, and scheduling of all personnel

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year Plus commission

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 4 years (Required)
• boating: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $55,000 - $70,000