Business Analyst II

Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Job Description

Essential Duties:

Business Analysis & Process Improvement

• Investigate and analyze business systems, identify opportunities for improvement, and document organizational needs.
• Translate business process management and customer requirements into actionable specifications.
• Ensure process, product, and project recommendations align with industry best practices and mission objectives.
• Document and analyze project data, map business processes, and assess IT infrastructure to support organizational goals.
• Develop infrastructure strategies and technology roadmaps.
• Facilitate the translation of business requirements into features, user stories, and development work items.
• Bridge communication between stakeholders and technical teams to ensure clear understanding of technical issues and business needs.
• Support process design, strategy, and implementation through documentation and execution.
• Lead or participate in retrospectives to assess project successes and challenges, driving continuous improvement.
  
  

Agile Facilitation & Leadership

• Organize and facilitate Agile ceremonies, including Stand-ups, Reviews, Retrospectives, Grooming, and Sprint & Release Planning.
• Act as a Scrum Master when needed, mentoring teams in Agile principles and methodologies while resolving impediments.
• Effectively communicate functional requirements, including GUI, screen, and interface designs, when applicable.
• Identify and implement strategies to improve productivity, customer satisfaction, and mission outcomes.
  
  

Collaboration & Communication

• Conduct research, workshops, surveys, and task analysis to evaluate and report findings.
• Leverage strong technical and business intelligence skills to transform customer needs into application and operational requirements.
• Facilitate coordination between business units, technology teams, and support teams.
• Lead or assist in resolving complex project/program issues across all levels.
• Participate in the change management process to ensure smooth transitions.
  
  

Department Leadership & Stakeholder Engagement

• Collaborate with the Project Management Office, Product Teams, and Leadership Teams to implement best practices.
• Provide professional status reports and deliver presentations as needed.
• Work under the guidance of the IS Enterprise Architect while collaborating with developers, analytics teams, and product managers.
  
  

Qualifications

• Uphold professionalism and confidentiality in all interactions.
• Strong ability to collaborate and coordinate across all levels of the organization.
• Persuasive, encouraging, and tactful when engaging stakeholders, leadership, and project teams.
• Ability to provide coaching and guidance to drive sound decision-making.
• Adaptable to changing priorities and high-pressure situations.
• Strong facilitation, interpersonal, written, and verbal communication skills.
• Ability to independently manage priorities, deliverables, and timelines with minimal supervision.
  
  

Working Conditions

Remote office environment.

Education

• Minimum of a Bachelor’s degree.
• PMI-PBA or like certification desired.
  
  

Experience Required For The Job

• 5 years Salesforce or similarly CRM or ERP experience
• 3 years direct work experience in a business analyst capacity.
• Experience managing an agile backlog and translating requirements into features and user stories.
• Proven experience with data modeling, database design, and query writing.
• Experience documenting and communicating business, functional, and technical requirements
• Salesforce Advanced Admin certification or willingness to gain certification
• Previous experience/involvement in Young Life or a large non-profit a plus.
• Experience with SmartSheets, Jira, Azure and Asana desired.
• Solid working knowledge of current technologies.
• Strong written, interpersonal and oral communication skills.
• Adept at conducting research into project-related issues and products.
• Experience in product delivery, software development and/or product development desired.
  
  

Job Specific Working Conditions

The anticipated salary for this position can range from $59,800.00-$

74,749.50 depending on relevant education, experience, location.