Operations Manager for Water Restoration Company

We are seeking a driven and detail-oriented Operations Manager to join our small but growing construction company. This role is ideal for someone who is experienced in both operations and administration, passionate about creating effective processes, and committed to delivering exceptional customer service. You will be a key part of our leadership team, driving efficiency, training staff, and managing day-to-day operations.

About Us
Your Home Expert is a professional and agile small business, offering a relaxed and collaborative work environment where growth and innovation are highly encouraged. We provide:

• A modern office setting
• Growth opportunities
• Casual work attire
• A safe and relaxed work atmosphere
• Regular social events

Position Overview
As Operations Manager, you will oversee daily operations, ensure that policies and procedures are implemented effectively, and provide leadership to our team. You will also manage customer communication, assist with financial tasks, and help us refine our internal processes. Your goal is to create a seamless, efficient, and professional work environment that supports our projects and client relationships.

Key Responsibilities:

Operations and Policy Development:

• Develop and implement standard operating procedures (SOPs) to streamline day-to-day operations across all areas of the business.
• Monitor workflow and ensure team members are following company procedures to ensure project timelines, budgets, and quality standards are met.
• Identify areas for process improvement and recommend solutions to increase efficiency and productivity.

Customer Communication and Service:

• Serve as the primary point of contact for customer communication, ensuring a professional and timely response to client inquiries, feedback, and concerns.
• Coordinate and manage communication between customers, subcontractors, and internal teams, ensuring smooth project execution.
• Handle contract negotiations, client documentation, and final agreements with customers, vendors, and partners.
• Ensure a high standard of customer service is maintained throughout all phases of the project.

Staff Training and Leadership:

• Train and onboard new staff on company procedures, safety protocols, and customer service standards.
• Provide ongoing coaching and development to ensure team members are equipped to meet operational goals and maintain consistent performance.
• Lead regular team meetings to communicate updates, address issues, and foster a collaborative environment.

Financial Oversight and Bookkeeping:

• Manage basic bookkeeping functions including tracking accounts payable and receivable, expense reporting, and invoice management using ZohoBooks and QuickBooks.
• Assist with budget management, financial reporting, and expense tracking to ensure all costs are accurately recorded.
• Ensure timely reconciliation of accounts and collaborate with the company’s accountant for tax preparation and financial audits.
• Track bonus eligibility and performance-based incentives based on operational and sales targets.

Administrative Functions:

• Oversee general office management tasks such as maintaining records, organizing contracts, and ensuring the office is well-supplied.
• Develop and maintain systems for documentation, filing, and form creation to ensure smooth operations and compliance with legal requirements.
• Assist in scheduling and coordinating meetings, vendor communications, and project timelines.
• Handle light data entry for project tracking and expense reports, ensuring accurate records are maintained.

Qualifications and Experience:

• Education: Degree or certificate in Business Management, Operations, or related fields.
• Experience: Minimum of 2 years in operations or a management role, preferably in construction or a related industry.
• Strong understanding of bookkeeping and financial management (ZohoBooks, QuickBooks).
• Proven experience in customer service, contract negotiations, and vendor management.
• Proficiency with Google Suite (Docs, Sheets, Calendar) and familiarity with document management tools like DocuSign.
• Experience developing policies and procedures in a small business or construction environment is a plus.

Skills:

• Strong organizational and leadership abilities, with a focus on improving operational efficiency.
• Excellent written and verbal communication skills, with the ability to manage multiple client relationships.
• Proactive problem-solving skills and the ability to adapt quickly to new challenges.
• High attention to detail and an ability to manage multiple tasks effectively in a fast-paced environment.

Why Join Us?

• Growth Opportunities: Work in an environment where you can shape processes and grow with the company as we expand.
• Impactful Role: Directly contribute to the success of our operations, staff, and projects.
• Collaborative Environment: Be part of a close-knit team where your input is valued and innovation is encouraged.
• Work-Life Balance: Enjoy a flexible and relaxed work atmosphere with a focus on maintaining a positive work-life balance.

We look forward to working with a motivated individual who is ready to help us take Your Home Expert to the next level. If this opportunity excites you, we encourage you to apply!

Job Type: Full-time

Pay: $50,000.00 - $85,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Addison, TX 75001: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $85,000