What are the responsibilities and job description for the Front Desk Associate position at Yuba Sutter Training Zone?
Training Zone wants to strongly impact the well-being of our members and our communities. We strive to do this by helping folks eat well and lead fun, active lives both inside and outside of the gym. We host/assist with several local 5k races and do as much as we can to bring energy to local community events.
We are looking for a Front Desk Associate who is willing to maintain the welcoming atmosphere for members and prospects. We are interested in Team members who are excited about our gym members reaching milestones and eagerly look forward to helping them grow. Team members should place the goals of the Team before their personal goals; since we will be able to accomplish more, and find greater success together.
The Ideal Candidate:
- Maintaining the neatness and cleanliness of the club
- Greet members, prospective members, and guests, providing exceptional customer service
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system
- Facilitate needed updates to member's accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Available full-time with flexible hours.
Qualifications/Requirements:
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude!
- Punctuality and reliability are a must
- Exceptional customer service skills and interact positively and professionally with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent required
- Must be 18 years of age or older
Job Types: Full-time, Contract
Pay: $15.50 - $17.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $17