What are the responsibilities and job description for the Embassy Suites Airport - Transportation Attendant (Driver) position at Zachry Hotels?
ABOUT US:
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
Job Purpose:
To transport guests in a prompt, friendly and courteous manner using safe driving practices. The Transportation Attendant will oversee our guests experience by providing courteous and professional service during their entire stay. Will provide transportation to and from the airport and within a 3-mile radius of the hotel.
Job Responsibilities:
- Greets guests immediately with warm hospitable welcome using a clear and courteous speaking voice.
- Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel and introduces them to the Guest Service Agent.
- Responds immediately to customer inquiries regarding hotel features, services, and assistance.
- Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions.
- Clearly communicates the features, and services of the hotel facilities.
- Cleans and polishes carts and other equipment used in the department.
- Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest.
- Ensures that the hotel vehicle and parking lot are clean and presentable to guests.
- Other duties as assigned.
Job Skills:
- Ability to listen and communicate effectively.
- Read, write, and speak English fluently. Ability to communicate in Spanish helpful.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
- Ability to perform tasks requiring bending, stooping, kneeling, walking, and standing for an extended period of time.
- Ability to stand, walk, and continuously perform essential job functions for an extended period of time.
- Ability to remain calm in emergency situations and to effectively deal with internal and external customers, some of whom will require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve customer concerns.
- Ability to drive vehicles with automatic transmission.
- Ability to perform duties within extreme temperature ranges.
- Ability to follow written/verbal instructions in order to meet deadlines.
Qualifications Standards
Education:
High school graduate or equivalent preferred.
Experience:
No prior experience required.
License/Certificates:
Valid Texas Drivers License required.
Clear driving record required.
Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
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