What are the responsibilities and job description for the eCommerce Manager position at ZAH Group?
The eCommerce Manager is responsible for assisting with online product and shopping experience optimization. This position will also be responsible for supporting the sales strategy in order to drive maximum revenue and conversion. In addition, this position will be involved in launching new products and promotional campaigns, optimizing digital marketing and segmentation, and delivering financial targets. The eCommerce Manager will also work cross-functionally with the Marketing, Product Management and Operations departments to achieve results.
Take ownership of specific categories to ensure optimal online representation to help drive strong conversion and hit financial targets.
Define, build, and evaluate ad spend campaigns for effectiveness and ROI to build upon a continuous learning environment on advertised investment.
Leverage web analytics to understand customer interaction with site content, product range, and general online shopping experiences to identify risks and opportunities for further review.
Ensuring accuracy of all creative assets, links, promotions, and product attribution for the website.
Collaborate cross functionally with Product Management, Marketing, Logistics, and occasionally with executive management to ensure strategic alignment on launches and enhancements to product collateral.
Provide actionable insights on major revenue blockers and propose improvements to current processes, fostering continual enhancement of our eCommerce operations.
Improve search engine optimization ﴾SEO﴿ by reviewing analytics and making recommendations for updates.
Meet or exceed fulfillment expectation by working the Supply Chain and Logistics team.
Perform other duties as required within the nature and level of work.
Qualifications
Bachelor's degree in sales, business management, or related field with a minimum of three (3) years of eCommerce experience, preferably with a focus on managing 1P relationships with Amazon via Vendor Central. Experience with Seller Central (3P) is also valuable, as is work experience in online merchandising or transactional ecommerce website. Experience managing category financials and forecasting is preferred.
Basic knowledge of data and metrics used to measure performance and determine improvements using Microsoft Excel is a must. Experience using Adobe Analytics and Google Analytics is a bonus. Strong communication skills, creative thinking, and attention to detail. Strong project management, time management, organizational, and planning skills. Ability to build relationships quickly and work well within a team environment. Ability to work in a fast‐paced environment where priorities change often. Aptitude for data analysis. Initiative to take on new activities that fall broadly in the purpose of the role.
Must be bondable and possesses a valid drivers license at all times. Must be willing and able to travel at least three (3) days per month.
Physical Demand Requirements
Occasionally required to stand, walk or sit; use hands to grasp, handle or feel objects, tools or controls; use fingers to touch, pick or pinch objects; reach with hands and arms; push or pull; climb stairs; balance; stoop, kneel, crouch or crawl; use foot or leg controls; talk or hear. The employee must occasionally lift and/or move objects up to 25 pounds. For all jobs no one should lift over 50lbs on their own. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
