What are the responsibilities and job description for the Director Remote Video Monitoring Center Operations position at Zedcor Security Solutions Corp.?
About Zedcor Inc.
Zedcor Inc. is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas and in Denver, Colorado, with a location in Phoenix, Arizona and Atlanta, Georgia anticipated in the first half of 2025.
Job Summary:
We are seeking an experienced and strategic Director Remote Video Monitoring Center Operations to oversee and optimize our remote security monitoring operations. This leadership role involves managing a team of monitoring personnel, ensuring operational efficiency, implementing advanced surveillance technology, and maintaining compliance with security protocols. The ideal candidate has a strong background in video surveillance, operations management, and remote team leadership.
Key Responsibilities:
Operations Management:
- Oversee day-to-day operations of the remote video monitoring center.
- Develop and implement standard operating procedures (SOPs) to enhance efficiency and effectiveness.
- Monitor key performance indicators (KPIs) to ensure high service levels and compliance.
- Optimize staffing and scheduling to ensure 24/7 monitoring coverage.
Client & Stakeholder Relations:
- Act as the primary point of contact for clients, ensuring service excellence.
- Gather client feedback and implement service improvements.
- Provide regular reports and updates to senior management on operational performance.
Team Leadership & Training:
- Lead, mentor, and manage a team of video monitoring operators and supervisors.
- Conduct regular performance reviews, coaching, and professional development initiatives.
- Ensure continuous training on surveillance best practices, emergency response, and security protocols.
Technology & Security Compliance:
- Improve reporting and implement KPI's to streamline operations and monitor staff
- Work with IT and security teams to maintain system reliability and cybersecurity measures.
- Ensure compliance with industry regulations, privacy laws, and client security policies.
Incident Management & Reporting:
- Develop and enforce protocols for identifying and responding to security incidents.
- Review and analyze incident reports to improve operational procedures.
- Maintain clear communication with clients regarding security events and escalations.
Qualifications & Skills:
- 5 years in operations management, security monitoring, or a related field.
- Proven ability to lead and develop large teams.
- Proficiency in video surveillance software, cloud-based video monitoring platforms, and data analytics tools.
- Strong verbal and written communication skills for client and team interactions.
- Ability to analyze incidents, improve processes, and make data-driven decisions.
Job Type: Full-time
Pay: $150,000.00 - $180,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $150,000 - $180,000
