What are the responsibilities and job description for the Customer Experience Assistance Manager @ Non Toxic Nail Spa in Jupiter position at Zen Nails & Head Spa?
Job Title: Assistant Manager – Non-Toxic Nail Salon & Spa Experience
Location: Zen Nails & Head Spa – Non Toxic Nail Salon
3755 Military Trail, Jupiter, FL 33458
About Us
Zen Nails & Head Spa is redefining the nail salon experience. We pride ourselves on offering a non-toxic, odor-free environment—much like what you’d find in a luxury hotel spa. Our focus is on providing exceptional guest experiences from the first phone call to the moment they leave feeling relaxed, rejuvenated, and eager to return.
Position Overview
We are seeking a dedicated and personable Assistant Manager to help oversee daily operations and ensure that our guests consistently receive top-tier service. You’ll be at the forefront of creating memorable experiences for our clients, managing staff schedules, and maintaining our spa’s serene atmosphere.
Key Responsibilities
- Guest Experience Management: Greet clients warmly, handle inquiries via phone and in-person, and ensure a welcoming and relaxing environment.
- Staff Coordination: Assist in managing team schedules, onboarding new employees, and fostering a supportive work environment.
- Quality Control: Uphold our non-toxic salon standards and protocols, ensuring cleanliness, safety, and a consistently pleasant experience for all clients.
- Operational Support: Oversee inventory, assist with ordering supplies, and monitor salon equipment to maintain a smooth workflow.
- Customer Retention & Outreach: Encourage repeat patronage by building strong client relationships and maintaining open communication with them.
Qualifications
- Previous experience in a customer-facing role, ideally in the hospitality or spa/salon industry.
- Proven leadership or supervisory experience.
- Strong communication and organizational skills.
- A passion for delivering exceptional customer service and supporting a healthy, non-toxic work environment.
- Proficiency with scheduling systems or salon/spa booking software is a plus.
What We Offer
- Competitive compensation based on experience.
- Opportunity to work in a groundbreaking non-toxic nail salon, perfect for those with a passion for wellness.
- Professional development and growth within a supportive team environment.
- A calm, spa-like atmosphere free from the usual nail salon odors.
How to Apply
If you believe you’re the ideal candidate to elevate our guest experience, we want to hear from you! Please complete our required Google Form by clicking here:
https://forms.gle/Gs9ULDdQKAwqLWg29
Completing this form is necessary for us to schedule an interview with you.
Join our team at Zen Nails & Head Spa and help us revolutionize the nail salon experience—one relaxing visit at a time!
Job Types: Full-time, Part-time
Expected hours: 20 – 40 per week
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Ability to Relocate:
- Jupiter, FL 33458: Relocate before starting work (Required)
Work Location: In person