What are the responsibilities and job description for the Customer Support Representative position at Zentro Internet?
Customer Support Representative(this position is fully remote/work-from home position) About Us Zentro is redefining internet service for multi-family communities by delivering remarkably fast, exceptionally reliable connectivity with an industry-leading 99.99% uptime. We provide a refreshing alternative to the frustrations of legacy providers, offering a seamless experience backed by uncommonly responsive customer support. As the largest independent, highest-rated ISP focused on multi-dwelling unit (MDU) environments, we are transforming how residents and businesses get and stay online - today, tomorrow, and beyond. Essential Duties and Responsibilities
- Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
- Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
- Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
- Troubleshoot advanced networking protocols within the company network.
- High School Diploma or Equivalent Education
- Requires (2) years of either previous networking or technical support experience
- Requires (2) years of call center experience
- Requires (1) year of previous sales experience
- Intermediate level Networking connectivity knowledge and troubleshooting. Understanding ofc computer hardware, and consumer wireless routers.
- High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Must have the ability to solve problems with patience and a positive approach.
- Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
- Must have a distraction free dedicated workspace
- Salary: $16/ hour Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
- Health, Dental, Vision benefits; paid vacation, sick leave, and holidays; and more great perks.
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Salary : $16
