Technical Writer / Documentation Specialist - Hybrid Role - LOCALS ONLY

US CITIZENS / Green Card Holders / EAD Green Card Holders ONLY

NO THIRD PARTIES PLS

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Saakshi Sahni - 703-955-1070

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Documentation Specialist / Technical Writer

Duration: Long Term Ongoing Project with NO end Date

Direct banking Client

Rate : $33/hr w2

Hybrid - 2 Days a week in Pensacola, FL // 3 days fully remote

US CITIZENS / Green Card Holders / EAD Green card ONLY

Job Description:

To support by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.

Responsibilities:

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Collaborate with project team members to ensure alignment with departmental efforts

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Interview business owners to determine task objectives, requirements and needs including complex intranet resources

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content using Adobe Experience Manager (AEM)

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications.

• Lead, guide and mentor less experienced staff

• Recommend strategy for communications

• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Perform other duties as assigned.

Qualifications:

• Ability to compile, organize and present information clearly and concisely

• Experience in leading projects and/or initiatives of small to medium scope

• Experience in leading, guiding and mentoring others

• Experience in work which displays increasing levels of responsibility and/or authority

• Experience in working with all levels of staff, management, stakeholders, vendors

• Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in researching, compiling, and documenting data, business processes, and workflow

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Working knowledge of change management principles and practices

• Advanced knowledge of Microsoft Word, PowerPoint, and Teams, with working knowledge of SharePoint for effective documentation and collaboration within the M365 ecosystem

• Working knowledge of/proficiency with Adobe Experience Manager (AEM) to manage online content

• Advanced organizational, planning and time management skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced verbal and written communication skills

• Effective database and presentation software skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill identifying and analyzing business requirements and recommending solutions

• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070