What are the responsibilities and job description for the Legal Intake Manager position at Zinda Law Group, PLLC?
Job Description
Job Description
Salary : Position Overview :
Take your leadership and organizational skills to the next level as an Intake Manager at our Personal Injury Law Firm. In this vital role, you will oversee the intake team, ensuring a seamless and professional client onboarding process. This is an excellent opportunity to lead a dynamic team, directly impact client experiences, and make a meaningful difference.
What Youll Do :
- Manage and mentor the intake team to ensure high performance and adherence to protocols.
- Oversee the intake process, ensuring potential clients are guided professionally and empathetically.
- Monitor key performance indicators (KPIs) and implement strategies to meet or exceed goals.
- Collaborate with other departments to optimize workflows and improve client experience.
- Conduct quality assurance reviews to maintain excellence in client communication and data accuracy.
- Handle escalations and ensure resolution of client concerns.
What Were Looking For :
What We Offer :
Our core principles are :
We will be accepting applications on an ongoing basis until a candidate is selected for the position.
Zinda Law Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.
By submitting this application I understand Zinda Law Group may use and review publicly available information about me in order to assess my suitability for employment.
