Director of Operations [HT-899347]

ZINGER SHEET METAL

DIRECTOR OF OPERATIONS

Do you thrive in a fast-paced environment where leadership, strategy, and execution intersect? Are you a proactive problem solver who can streamline operations while fostering a strong team culture? Do you have the ability to take ownership, make decisive choices, and drive results with urgency? If you are a confident, people-oriented leader who knows how to keep projects moving and teams aligned, we want to talk to you!

Our ideal Director of Operations is:

• A strategic leader – You anticipate challenges, plan for growth, and create systems that drive long-term success. Your ability to think ahead keeps operations running smoothly.
• Process-oriented – You thrive on turning chaos into order. You develop, refine, and implement processes that increase efficiency and ensure consistency across teams.
• A strong communicator – You can effectively articulate goals, provide clear direction, and ensure alignment at all levels. Your approachable nature fosters collaboration and trust.
• Results-driven – You are relentless in achieving operational excellence. You hold yourself and others accountable for meeting deadlines, maintaining high-quality standards, and delivering on commitments.
• A team builder – You know that success is built through strong, cohesive teams. You mentor, develop, and elevate your team members, ensuring everyone is working at their highest potential.

Our ideal Director of Operations is an adaptable, forward-thinking leader who thrives on challenges and excels at creating structure and stability. You will play a key role in keeping the business on track, improving operational efficiency, and ensuring seamless coordination between departments. Your ability to lead with confidence, collaborate across teams, and continuously improve processes will drive Zinger Sheet Metal’s continued success.

RESPONSIBILITIES

Leadership & Team Development

• Lead, manage, and hold accountable (LMA) the Operations Team of 15–20 employees.
• Train, coach, and mentor leaders (direct reports) to foster growth and development.
• Oversee hiring, firing, disciplinary actions, and conflict resolution to maintain a high-performing team.
• Build and develop teams, ensuring alignment with company culture and values.
• Maintain and drive company culture, ensuring a positive and productive work environment.

Operational Excellence & Production Management

• Plan, organize, direct, and optimize daily operations to ensure efficiency and effectiveness.
• Share management responsibility for the production schedule, ensuring seamless execution.
• Lead continuous improvement projects within the shop to enhance processes and productivity.
• Implement and manage new equipment, workflows, and process improvements.
• Oversee quality control to maintain high product standards and reduce defects.
• Manage shipping and delivery logistics, including internal fleet and third-party vendors.

Facility, Equipment, & Compliance Management

• Oversee machine, vehicle, and building maintenance, ensuring all assets remain in optimal condition.
• including physical checks, inspections, pre/post-trip checks, and annual inspections.
• Chair of the Safety Committee, lead safety initiatives to ensure an accident free workplace 
• Provide employee safety training, maintain safety data sheets, and ensure proper PPE usage.
• Maintain all OSHA requirements and regulatory compliance.

Financial & Inventory Management

• Manage, maintain, and operate within the COGS budget, ensuring cost control.
• Responsible for all Purchasing and inventory control, ensuring proper stock levels and cost efficiency.
• Negotiate vendor contracts to secure favorable terms for materials and services.

Strategic Planning & EOS Implementation

• Actively participate as a Leadership Team member, contributing to decision-making processes.
• Participate in EOS L10 weekly meetings, quarterly and annual planning sessions
• Drive alignment with company objectives through structured goal-setting and execution.

Customer Experience & Problem Solving

• Handle and resolve customer issues, ensuring problems are effectively addressed and escalated when necessary.
• Serve as a point of escalation for operational challenges, ensuring smooth resolutions and team alignment.

This is an onsite, in-person position based in Grand Rapids, MI. This role will require regular overtime hours (50 hours/week) and lifting up to 50 pounds

QUALIFICATIONS

Required:

• 4 years’ experience of managing teams
• Job shop experience in a fast-paced, custom fabrication environment (e.g., duct manufacturing, custom metal fabrication, custom cabinetry, sign shops, or customized ordering)
• Experience in purchasing and inventory management
• Experience with accounting software (QuickBooks, Sage, ERP, etc.)
• HR experience, including hiring, firing, and disciplinary actions
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook, SharePoint)
• Associate degree and/or trade school completion

Preferred:

• 4 years of experience in metal fabrication (sheet metal and/or welding)
• HVAC contracting or construction industry experience
• Experience with Epicor ERP
• Vendor contract negotiation experience
• Bilingual in Spanish
• Bachelor’s degree in Business or related field

Desired:

• Familiarity with EOS (Entrepreneurial Operating System)
• Background in HVAC duct manufacturing
• Proficiency in HVAC CAM software (CAD, AutoCAD, etc.)

WHY WORK WITH US – ZINGER SHEET METAL

For nearly 70 years, Zinger Sheet Metal has been a trusted name in custom metal fabrication. As a third-generation family-owned business, we are deeply committed to quality, innovation, and exceptional customer service. Our vision is to grow from a local leader to a regional powerhouse, all while maintaining our strong family values and legacy of excellence.

• Growth Opportunities – A place to expand your skills and grow professionally.
• Strong Legacy – Family-owned since 1954, with a reputation built on trust.
• Entrepreneurial Spirit – Be part of an ambitious company expanding its regional presence.
• Customer-Centric Culture – Take pride in serving a vast number of customers successfully.
• Competitive Compensation & Benefits – We reward hard work and dedication.
• Autonomy & Leadership Support – Work independently without micromanagement.
• Great Work Environment – A culture that values teamwork, integrity, and having fun.
• West Michigan Lifestyle – A fantastic place to live, work, and raise a family.

OUR CORE VALUES

• Work Hard – Making a good investment of your time. Enjoying work.
• Own It – Do something about it. Don't turn a blind eye to problems, messes and issues.
• Serve the Customer – A passion to help our customers. Striving to be the best for them. Understanding their problems and finding solutions.
• Be Fun – Be the type of person to you would want to work with. Have a good time at work. Show up with a positive attitude.
• Take Pride – Take pride in the sheet metal trade and the work we do. Seek excellence in your work.

SALARY: $96,000 to $121,000 with a bonus potential TBD

BENEFITS: Medical, Dental, Vision, Life Insurance, 401k Retirement Savings Plan, PTO, Life Coaching

If you’re a strategic thinker who leads with confidence and ownership, apply now!