What are the responsibilities and job description for the Inside Sales Representative position at ZLINE?
About ZLINE
ZLINE Kitchen and Bath has become an established leader in the kitchen and bath industry by providing homeowners with Attainable Luxury®. Whether upgrading to professionally-styled kitchen appliances or shopping for elegant bath fixtures, ZLINE allows homeowners to achieve their dream home with the best intersection of quality and value in the market. With designs that are inspired by the captivating landscapes of Lake Tahoe, it’s no wonder how ZLINE is forging its own path—will you help us tell our story?
We are seeking an Inside Sales Respresentative candidate who possesses a strong drive for success and wishes to build longevity within our company. We are looking for the right people, not just those that just have the skills to do the job.
We are known for our attention to detail and commitment to our customers and employees alike. We believe in providing our customers with innovation, honest business, high-quality products, and top-tier service.
Great Place To Work Certified for 2022 & 2023
Named by Inc. Magazine as one of the best workplaces in 2021
Named winner of Ohio Business Magazine’s Best Workplaces in 2021
Nominated for Reno Gazette Journal’s Best of 2020: Best Benefits, Company Culture, and Most Innovative
Follow @zlinekitchencareers on Instagram for more behind-the-scenes!
Key Responsibilities
- Provide outstanding customer service and sales support
- Provide knowledgeable product insight provide confident product suggestions
- Answer inbound phone calls, emails, and online chats
- Coordinate with other team members on sales leads
- Employing sales skills to increase the average order value of customers
- Prompt customers for written reviews of our business and your service via online review collection methods
- Assist product showroom customers who visit our physical location (coming soon!)
Basic Requirements
- High school diploma or GED - required
- Strong written and verbal communication
- Familiarity with Google Suite & Microsoft Office (Word, Excel)
- Familiarity with Salesforce CRM
- Excellent communication skills via email, phone, and instant messaging
- Excellent interpersonal skills
- Self-reliant organizational skills & accountability
- Ability and willingness to learn our product catalog
- Ability to thrive in a fast-paced, customer service environment
- Ability to prioritize numerous tasks and ensure top-notch service
- Interest in long-term career growth and advancement
- Prior sales or customer service experience
- Ability to identify sales opportunities
- Understanding of sales skills including upselling, etc.
- Ability to identify industry trends and report to management
- Experience working with Shopify
- Understanding of data management and ROI’s
Compensation: $38,000-42,000 annually sales bonuses after 90 days, DOE.
Benefits are available to all full-time employees after working 90 days!
- Medical, Dental, Vision, and Life Insurance
- 401k Match at 6%
- Flexible Spending Account
- Professional Development Assistance
- Paid Time Off
- Ample opportunity for advancement, we want to see you grow!
- Dog-friendly office space… Because dogs make everything better right?
Salary : $38,000 - $42,000
