What are the responsibilities and job description for the Seasonal Kids Kingdom Zooterpreter 2 position at Zoological Society?
Position Title: Kids Kingdom Zooterpreter Level 2
Department: Conservation Education
Reports To: Interpretation Manager FLSA Status: Hourly, Non-Exempt
Purpose:
Enhances the guest experience through interpretation in various areas throughout the Zoo, including Kids Kingdom and seasonal exhibitions such as Ice Age: Frozen in Time.
Essential Job Functions:
- Monitors exhibit-based guest-animal interactions with an emphasis on safety, engagement, and animal wellbeing.
- Facilitates pathway traffic flow within exhibits and ambassador animal walkthrough areas.
- Communicates with others effectively and immediately when responding to an incident or emergency, including but not limited to lost children, first aid, or unusual animal behavior.
- Assists keeper staff with cleaning, yard maintenance, and animal observations.
- Maintains and upholds park cleanliness including sweeping pathways, cleaning viewing windows, refilling hand sanitizer, and reporting issues in a timely fashion.
- Assists with all emergency response protocols.
- Inspect public areas for safety items on a daily basis and report issues in a timely manner.
Other Functions:
- Performs all other duties as assigned and directed.
Performance Factors:
- Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
- Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Zoological Society.
- Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Zoological Society. Exhibits a professional manner in dealing with others, and works to maintain constructive working relationships.
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Provides excellent customer service in the areas of guest relations and park beautification:
- Answers visitor inquiries or finds someone who can;
- Is knowledgeable of location of exhibits, restrooms, concessions, rentals, etc.
- Disposes of litter and waste throughout the park and zoo facilities.
Education/Experience/Knowledge/Skills:
Position requires a high school education or equivalent, a bachelor’s degree is preferred. Strong presentation & public engagement skills preferred. Must be comfortable discussing topics relevant to the Zoo and wildlife conservation to a wide variety of audiences. Eligible applicants will have worked as a Kids Kingdom attendant for a minimum of one full season and have been an employee in good standing. Strong knowledge of zoo protocols regarding first aid, lost and found, code orange, etc. is required. Strong organizational and time management skills are required.
Physical Requirements:
Position is primarily located outdoors, especially in the peak season. Candidate must have the ability to work in an outdoor area involving uneven or slippery surfaces. Position is physical and requires the ability to walk, stand, stoop, bend, squat, push, pull, carry and lift up to 50 lbs. This list is not inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position required to work evenings, weekends and holidays. Must possess a valid driver’s license.
