What are the responsibilities and job description for the General Manager position at Zuma Restaurants?
Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.
Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.
Zuma, award-winning contemporary Japanese restaurant from creator and co-founder Rainer Becker, opened its doors in early 2017 for the first time in Las Vegas at the cosmopolitan. Enjoy expertly crafted sushi & izakaya style of informal dining on the west coast.
Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:
- Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
- Paid Time Off: Annual PTO to relax and recharge.
- Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
- Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
- Family Meals: Enjoy complimentary daily family meals at our restaurant.
- Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
JOB SUMMARY:
General Manager is the driving force behind the restaurant’s daily operations, ensuring exceptional service, quality, and guest satisfaction. You will lead a team of dedicated professionals, oversee financial performance, and maintain the highest standards of excellence in a dynamic and upscale dining environment.
ESSENTIAL JOB FUNCTIONS:
- Oversee all aspects of restaurant operations, ensuring efficiency and high standards of service and quality
- Lead, train, and develop the management team and staff, fostering a culture of continuous improvement and professional growth
- Monitor and manage financial performance, including budgeting, forecasting, and cost control
- Develop and implement operational strategies to enhance guest satisfaction and drive business growth
- Collaborate with the culinary team to develop and refine menu offerings, ensuring consistency and excellence
- Oversee inventory management, ordering, and supply chain logistics to ensure efficient operations
- Implement and enforce health and safety regulations, ensuring a clean and safe environment for guests and staff
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner
- Support the planning and execution of special events and private dining experiences
- Conduct regular staff meetings and training sessions to communicate goals, policies, and updates
- Monitor market trends and competitor activity, making adjustments to stay competitive and relevant
- Maintain accurate records and reports related to sales, labor, and other key performance metrics
- Stay current with industry trends, market dynamics, and competitive landscape to identify opportunities for innovation and differentiation
- Represent the restaurant in the local community and industry events, building relationships with key stakeholders and driving brand awareness and reputation
- Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
- Performs other duties and responsibilities as required or requested
JOB KNOWLEDGE, EXPERIENCE AND SKILLS:
- 5 years of progressive leadership experience in restaurant management, with a proven track record of success in high-volume, upscale dining environments
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Solid understanding of financial management principles, including budgeting, forecasting, and cost control
- Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team to achieve common goals
- Exceptional communication and presentation skills, with the ability to articulate ideas, influence stakeholders, and build consensus
- Strategic thinking and problem-solving abilities, with a results-oriented mindset and a focus on continuous improvement
- Proficiency in restaurant management software, POS systems, and Microsoft Office suite
- Passion for hospitality and a commitment to delivering outstanding guest service
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
Zuma is an equal opportunity employer.
