JOB TITLE: CENTER PROGRAM COORDINATOR

ACTIVITIES CENTER

PARKS, RECREATION, & TOURISM DEPARTMENT

GENERAL STATEMENT OF JOB

Under general supervision, assists in planning, coordinating and implementing recreational programs and daily function of the City’s Activities Center membership and rental facilities; Assiss with Administering policies and procedures for the Activities Center; assists in overseeing the efficiency of the building operations and staff; assists in overseeing the work of Center Coordinators, part-time, and seasonal staff as assigned. Position works different shifts that includes evening and weekend hours. Performs other professional and administrative work as required. Reports to the Program Coordinator II of the Activities Center.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Assists in planning and supervising operations, activities and events of the Riverview Park Activities Center and assigned special events while ensuring compliance with all applicable laws, regulations, policies, procedures, and standards of quality and safety.

Oversees assigned staff, seasonal staff, and class instructors; supervisory duties include scheduling; instructing; assigning and planning work of others; maintaining standards; coordinating activities; allocating personnel; acting on employee, customer and instructor problems. Reviews the work of subordinates for completeness and accuracy; offers training, advice and assistance as needed. Assists in duty coverate.

Assists with opening and closing the Activities Center. Fills in at front desk when necessary, works evening and weekend special events.

Assists the Program Coordinator II in maintaining complete activities calendar for Activities Center.

Meets and greets members, guests and clients.

Receives and responds to inquiries, requests for assistance and complaints regarding areas of responsibility.

Supervises member activity; checks member identification to allow building access; enforces rules and regulations; maintains membership records; prepares and distributes membership renewal notices; prepares monthly membership report.

Collects and posts membership fees, rental fees, registration fees and other monies.

Supervises activities and events while Activities Center is in use.

Demonstrates the proper and safe use of equipment for staff and members.

Surveys members to receive feedback on facilities and programs.

Assists in processing facility rentals; provides assistance to rental clients.

Prepares rooms, gyms and various facilities for events and programs.

Inspects facilities and grounds for proper and safe condition; coordinates and/or assists with maintenance and repair work as necessary.

Attends meetings, training, workshops, conferences, etc., as necessary to enhance job knowledge and skills.

Performs general administrative / office work as required, including but not limited to preparing reports and correspondence, compiling data for reports, copying and filing documents, entering and retrieving computer data, answering the telephone, sending and receiving faxes, maintaining logs and lists, etc.

Operates a vehicle; operates office equipment such as a computer, copier, telephone, calculator, cash register, etc.; operates kitchen appliances, audio-visual equipment, custodial equipment, fitness equipment, sports equipment.

Uses office, computer, maintenance and cleaning supplies, fitness / sports paraphernalia.

Coordinates and oversees summer camps in the Activities Center.

ADDITIONAL JOB FUNCTIONS

Provides First-Aid and CPR assistance as needed.

Performs other related duties as required.

MINIMUM TRAINING AND EXPERIENCE

Requires an Associate’s degree in sports / recreation administration supplemented by one to two years of related experience, on or any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess a valid state driver’s license.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Requires light-to-medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a recurring basis, or considerable skill, adeptness and speed in the use of fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor and giving information and instructions to subordinates.

Language Ability: Requires the ability to read a variety of documents and reports. Requires the ability to prepare various reports and documents with the proper format, punctuation, spelling and grammar, using all parts of speech. Has the ability to speak to the general public with poise, voice control and confidence.

Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form. Requires the ability to apply influence systems in supervising staff and volunteers; to learn and understand relatively complex principles and techniques; to make routine independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.

Verbal Aptitude: Requires the ability to record and deliver information and to follow and give verbal and written instructions; to teach employees and volunteers.

Numeric Aptitude: Requires the ability to utilize mathematical formulas, to add and subtract totals, to multiply and divide, determine percentages and decimals; and determine time.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes in using automated office equipment, fitness equipment.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have moderate levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to danger or risk to a minimal degree, or to tension as a regular, consistent part of the job.

Physical Communication: Requires the ability to talk and/or hear (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).

PERFORMANCE INDICATORS

Knowledge of Job: Has knowledge of the methods, procedures and policies of the Parks, Recreation and Leisure Services Department as they pertain to the performance of duties of the Center Program Coordinator. Has knowledge of the organization of the Department and of related departments and agencies. Has knowledge of the functions and interrelationships of the City and other governmental agencies. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge in the areas of recreation programming and event planning, sports programming, customer service, and facilities/grounds maintenance. Has excellent organizational, interpersonal, organizational skills. Is able to effectively market department programs and services to the public. Has the ability to help plan and develop daily, short- and long-term goals related to City purposes. Has the ability to plan and coordinate the most effective use of personnel, facilities and resources to achieve department goals. Is able to help ensure departmental compliance with all laws and regulations and control the activities of the department through effective supervision. Knows how to apply supervisory concepts and principles; has knowledge of administrative principles involved in supervising various programs and related activities. Has the ability to offer instruction and advice to subordinates regarding departmental policies, methods and regulations. Is able to perform employee evaluations and to make recommendations based on results. Has the ability to offer training and assistance to co-workers and employees of other departments as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Is able to read and interpret various materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear and effective manner. Has knowledge of the terminology used within the department. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Is able to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Has knowledge of modern office practices and technology. Has knowledge of and skill in the use of computers for word processing and records management. Has knowledge of applicable occupational hazards and safety precautions. Knows how to react calmly and quickly in emergency situations.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.

Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.

Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.

Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.

Planning: Plans, coordinates and uses information effectively to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve established goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.

Organizing: Efficiently organizes own work and that of subordinate staff. Ensures that personnel understand what results are expected of them, and that each is regularly and appropriately informed of all matters affecting or of concern to them.

Staffing: Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of personnel under charge, ensuring their proper induction, orientation and training.

Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards personnel under charge for outstanding performance, and takes timely and appropriate disciplinary action as necessary. Exercises enthusiasm in influencing and guiding others toward achievement of established goals and objectives.

Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits, and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.

Delegating: Assigns duties as necessary and/or appropriate to meet goals, enhance abilities of personnel under charge, build their confidence and assist them in personal growth. Has confidence in personnel under charge to meet new or additional expectations.

Decision Making: Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge. Recognizes when a particular policy, procedure or strategy does not foster the desired result, and moves decisively and explicitly to develop and implement alternatives.

Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of functions under charge. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change that supports achievement of goals and objectives.

Human Relations: Strives to develop and maintain excellent rapport with personnel under charge. Listens to and considers their suggestions and complaints, and responds appropriately. Establishes a work environment to promote and maintain mutual respect.

Policy Implementation: Has a clear and comprehensive understanding of policies regarding functions under charge and the function of the organization. Adheres to policies in the discharge of duties and responsibilities, and ensures the same from personnel under charge.

Policy Formulation: Maintains awareness of changes in operating philosophies and policies, and routinely reviews policies to ensure any changes in philosophy or practice are appropriately incorporated into functions under charge. Recognizes and understands the relationship between operating policies and practices and morale and performance. Strives to ensure that established policies enhance same.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.