At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Summary of Role:
Fiskars Consumer Services team is looking for an employee who strives to achieve customer satisfaction within defined objectives for the company. Includes managing orders, complaints, problem resolution, and customer communication. High level of professional communication required.
What You'll Be Doing:
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Receive, process and verify the accuracy of orders from customers and ensures customer needs are met.
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Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.
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Organize deliveries, execute transport with needed documentation, and check availability of the goods to be shipped.
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Ensure customer requirements are properly documented and communicated regarding the orders and logistics.
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Responsible for maintaining ERP system data.
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Data Entry and working with a variety of product claims under warranty.
Who You Are:
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High School Diploma or equivalent
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1-3 years customer service experience
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Strong communication skills both verbal and written
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Organizational, communication, analytical, and critical thinking skills needed
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Skill in alpha and numeric keyboarding, also strong data entry
This is a hybrid role out of the Middleton Wisconsin Office.
Last day of application:
2024-05-31
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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years.
Employee Support: Life happens, and we’re here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
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Fiskars Group is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford, and Wedgwood. Our brands are present in more than 100 countries and we have more than 350 own stores. We have 7,000 employees and our global net sales in 2022 were EUR 1.2 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more: fiskarsgroup.com
US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.
If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com
. It may take up to one business day for a response. More information about Equal Employment Opportunity can be found here
and Pay Transparency can be found here
. 