An Overnight Guest Service Agent includes Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As he/she will represent our guests’ first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized.
• Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service.
• Provides daily shift reports to the Front Office team to ensure proper tracking and billing.
• Ensures all guests are recognized and welcomed to AAH through prompt and courteous service.
• Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities.
• Nurtures relationships with guests and our local businesses/attractions to form valuable relationships that benefit both AAH and it’s present and future guests.
• Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings.
• Ensures security of guest belongings once taken into the possession of AAH.
• Understands all safety and emergency procedures and how to act upon them should the situation arise.
• Continually monitors all areas to prevent abuse and/or destruction of art, furniture and hotel property.
• Possesses a thorough understanding of the parking software.
• Follow the system to ensure proper tracking and billing of all guest’s cars and belongings.
• Anticipates guests needs and prepares to deliver unparalleled service based on these needs.
• Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.