As a Workforce Management (WFM) Specialist, you will be responsible for forecasting, scheduling, and reporting. Based upon data, the Specialist will make recommendations for queue coverage, including overtime and offline time. In addition, you will run and provide management reports and make schedule updates as needed.
This role is Hybrid which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV.
What you'll do

• Modify and adjust schedules in workforce management software as needed
• Complete forecasting for business
• Create and maintain training logs and schedules
• Report attendance daily to leadership
• Produce on-demand reports as needed

Basic Qualifications

• Minimum 1 year of experience in a metric-driven call center environment

Preferred Qualification

• Prior experience with workforce management systems such as IEX, Genesys
• Knowledge of MS Office Suite to include Outlook, Word, and Excel
• Strong mathematical skills

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.
To learn more about, view the “Know Your Rights” poster and Pay Transparency Nondiscrimination Provision HERE.