Maintenance Account Manager
The Account Manager is the primary client contact. They are responsible formaintaining strong, positive customer relations to ensure total client satisfaction throughout both the landscape and snow seasons.
Requirements:

• Experience: 3-5 years of experience managing crews
• Salary: $60-$80k plus Year-end bonus and commission
• Interview Process: 30 Minute Phone, then F2F
• Location: Moultonborough, NH
• Good people skills. Strong time management and communication skills while being sales focused
• Drivers License a MUST, with acceptable driving record
• Prior experience in the landscape industry and local market
• Strong plant identification, turf knowledge, basic irrigation knowledge and in-house operations preferred
• Bilingual in English and Spanish preferred

Job Details:

• Knowledge of Account Management Systems (ASPIRE or similar) preferred; youll use Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients on a regular basis
• Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing
• Performing schedule reviews of properties to make sure that standards of service are being met, detect problems, offer solutions
• Serve as our client's main point of contact, and reactimmediately to customer inquiries and complaints, ensuringtimely and successful execution of client requests.
• Assisting with incoming sales of new maintenance leads
• Improving route density by engaging the neighbors of properties that we already work on and preparing estimates
• Negotiating contracts and close agreements
• Reviewing monthly invoices
• Entering job notes and job deadlines to ensure proper execution and efficiency
• Meeting with Operations Manager to prioritize and set schedules
• Communicating schedules and scheduling changes with clients
• Working with production team to ensure that work is performed profitably and that client expectations are met
• Upselling enhancement opportunities and maintenance services to existing clients
• Maintaining 75 -125 client relationships
• Coordinating subcontracted services
• Coordinating with production staff to execute scheduled crew training in best practices for service execution
• Participating in snow removal during the winter months
• Availability to work flexible hours, including weekends

Benefits Per Company Policy

• Company vehicle and phone
• Medical, Dental, company paid Short Term Disability and $25,000 Term Life Insurance
• Simple IRA with company match up to 3% after 2 years of employment
• Paid vacation, 7 paid holidays, 3 sick days
• Tuition Reimbursement Program