JOB SUMMARY:

FCB Banks is looking for talented, hardworking, energetic professionals to join our growing team in both customer facing and customer support positions. We are a locally owned community bank offering a broad range of products and services delivered with great customer service.
A Universal Banker is responsible for handling customer transactions in a professional manner while providing prompt and accurate service. They are responsible for assessing and handling customers’ banking needs, obtaining and processing customer and account information and cross-selling bank products and services. A successful Universal Banker is energetic, is able to multi-task and has excellent organization and communication skills.

Location: Ellisville, MO; 1300 Clarkson Clayton Center, 63011

Job Type:  Full-Time

Hours: Availability during bank operating hours (Monday - Friday 7:45 am - 6:15 pm, Saturdays 7:45 am - 6:15 pm)

PRIMARY RESPONSIBILITIES AND DUTIES:

• Advise current and prospective customers on bank products and services that are best suited to fit their needs
• Assist customers with opening and managing their bank accounts and finances; refer customers to other staff within the bank as needed
• Ensure efficiency of operations and adhere to policies and procedures
• Create positive public perceptions of the bank through courteous, friendly and professional interactions
• Complete bank transactions timely and accurately while acting as a Personal Banker and New Account Representative
• Manages cash drawer by balancing throughout work shift, counting and packaging currency and coins, reconciling transactions and maintaining supply of cash and currency
• Maintains customers confidence and protects bank operations by keeping information confidential and secure
• Solicits assistance from management as needed by seeking management approval for special or unusual transactions or requests and notifying management of suspicious and questionable transactions

SKILLS AND REQUIREMENTS:

• Excellent communication: (written, verbal and listening)
• Professionalism
• Organization
• Multi-tasking
• Conflict-resolution
• Customer service orientation
• Attention to detail
• Team-oriented
• Ability to work under pressure
• Ability to adapt and learn quickly

TECHNICAL KNOWLEDGE REQUIREMENTS:

Working knowledge of:

• Bank operations, policies and procedures, related federal and state laws and requirements
• CIP policy
• Bank products and services
• Deposit account rules/regulations
• Computer system and software; teller terminal
• ACH and check clearing operations
• Office equipment such as copier, fax machine, telephone and calculator
• Teller operations and procedures, including regulatory compliance

Basic knowledge of:

• Safe deposit operations, procedures and related regulations
• CRA policy
• BSA policy

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in business or related field preferred
• 1 year(s) banking experience preferred
• 3 years customer service experience preferred
• 3 years sales experience preferred

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf