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Southeastrans
Chattanooga, TN | Full Time
$65k-86k (estimate)
3 Weeks Ago
Southeastrans
Indianapolis, IN | Full Time
$45k-63k (estimate)
3 Weeks Ago
Dispatch Team Lead
Southeastrans Chattanooga, TN
$65k-86k (estimate)
Full Time | Business Services 3 Weeks Ago
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Southeastrans is Hiring a Dispatch Team Lead Near Chattanooga, TN

SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
Essential Functions
  • Monitor the operation in accordance with policies and procedures.
  • Train and coach team members in conjunction with the supervisor.
  • Responsible for shift schedule to include, work station assignments/rotations with the supervisor.
  • Coordinate production startups, shutdowns, and changeovers with the supervisor.
  • Responsible to meet shift goals.
  • Responsible for quality control.
  • Make adjustments as necessary during the shift to maintain compliance.
  • Operate within standard operating procedures (SOPs).
  • Communicate with Supervisor.
  • Ensure a clean and safe work environment.
  • Complete shift paperwork.
  • Assist in the assigned department as necessary.
  • Other duties as assigned.
Qualifications Required
  • Strong reading, writing, and arithmetic skills are required.
  • Computer literate with the ability to learn customer service software applications.
  • Duties require professional verbal and written communication skills
  • Ability to type 30 wpm.
  • Work requires the willingness to work a flexible schedule including days, nights, holidays and weekends.
QUALIFICATION
  • High school diploma or equivalent.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$65k-86k (estimate)

POST DATE

06/05/2024

EXPIRATION DATE

07/03/2024

WEBSITE

southeastrans.com

HEADQUARTERS

ATLANTA, GA

SIZE

100 - 200

FOUNDED

2000

CEO

STEVE R ADAMS

REVENUE

$200M - $500M

INDUSTRY

Business Services

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About Southeastrans

Southeastrans is a minority-owned, non-emergency medical transportation (NEMT) management company based in Atlanta, Georgia. We specialize in meeting the unique challenges of Medicaid and managed care NEMT programs. We provide comprehensive NEMT administrative and related services to our state Medicaid and HMO clients, including verification of eligibility utilizing proven gatekeeping processes, claims management, provider credentialing, utilization review, and quality management. Backed by over 16 years of non-emergency medical transportation broker experience, Southeastrans currently provide ... s transportation and management services in: Arkansas Georgia Louisiana Tennessee Virginia Washington DC. www.southeastrans.com More
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Southeastrans
Full Time
$45k-63k (estimate)
3 Weeks Ago